Day Recovery Support Worker

5 months ago

Liverpool, United Kingdom Excel Housing Solutions Full time

**Purpose of job**: To assist in the delivery of high-quality accommodation-based support services to Homeless Adults who present with complex needs. Support Workers will be required to work in partnership with statutory agencies to reduce the risk of homelessness and rough sleeping in the community.

Please note this is not care work, this Is support work to help our most vulnerable clients, to provide practical support and guidance. They will be assessed on their own specific needs so a support plan can be implemented.

**Hours**: 36 hours per week, on a Sunday to Saturday basis from 9.15am-9.15pm. This also includes working during bank holidays and during the Christmas periods.

**Based at**:Excel Housing Solutions 24/7 accommodation-based services. Staff may be asked to work at additional sites to meet the needs of the business.

**Responsible To**: Service Manager

**Core Tasks**:

- Increase service user compliance and reduce the risk of repeat offending/homelessness by delivering services in a ‘Psychologically Informed Environment’ (PIE), facilitating a supportive directive for staff working with individuals with complex trauma issues.
- Through the provision of therapeutic and meaningful activities create positive learning opportunities for service users.
- Support the organisation to embed a psychosocial framework that will include a range of therapeutic programmes such as: Cognitive Behavioural Therapy, Cognitive Analytical Therapy, Acceptance and Commitment Therapy and mindfulness.
- To work as part of a team endeavouring to provide quality accommodation and support services for vulnerable adults within a safe and secure environment.
- Improve service user health and well-being.
- Actively participate in the six key principles of a Trauma Informed Approach to recovery.
- To provide housing related support for vulnerable adults, in order to enable them to move on to independent living and achieve their goals.
- To support and assist service users, as determined by their individual needs, identified through assessment and support planning.
- To work effectively with statutory agencies and stakeholders to increase attendance at statutory appointments and intervention programmes.
- To treat clients with the respect they deserve and support all persons without judgement or discrimination.

**Main Support Tasks**:

- Assess referrals via Mainstay system, conduct assessments and record all interaction on the system.
- To work within a team, supporting colleagues and attending team meetings.
- To identify service users needs using a Cognitive Analytical Approach through needs and support planning and formal weekly key work sessions.
- Monitor personal hygiene and living conditions of service users and encourage positive life changes.
- Help service users develop life skills such as communication, resolving disputes, hygiene, budgeting etc.
- Provide advice, advocacy and liaison to service users and on behalf of service users.
- Assist and sign post service users in order to help them manage debt and finances.
- Assist service users to manage their benefit claims.
- Assist service users to maximise their income via access to education and employment services.
- Use motivational interviewing techniques to monitor service user’s mental and physical health and their general well being and encourage professional interventions.
- Follow a co-production methodology with the service user to identify support needs, and put plans in place to support the service user in achieving their goals.
- Motivate service users to utilise their time and help them to establish positive social networks.
- Support the emotional needs of service users via the use of motivational interviewing techniques.
- To keep up to date accurate records of interaction and support plans in respect of individual service users.
- To attend regular supervision and appraisal meetings with designated line managers.
- Assist service users to progress into mainstream permanent accommodation options, and identify the possible need for floating support, and refer to relevant agencies if required.
- To work in accordance with EH’S Lone Worker Policy.
- Identify and report any Health and Safety issues on an on-going basis in accordance with EH’S policies and procedures.
- To be fully aware of EH’S Safeguarding Policy and actively promote the policy to service users.
- In accordance with the EHS Professional Boundaries Policy and Safeguarding Policy, conduct yourself professionally at all times.
- Ensure the safety and security of clients, staff and visitors at all times.
- To meet contractual requirements as set out by the purchasing local authority
- To undertake any other duties assigned by the Manager that are commensurate with the role.
- Provide assistance to service users to claim housing benefits.
- Provide mediation to tenants’ involved in neighbour disputes.
- Assistance to tenants to resolve or prevent housing debts that impinge o

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