Credit Controller

3 weeks ago


South Shields, United Kingdom Barbour Full time

**Company Description**:
J. Barbour & Sons Ltd founded in 1894 is a British lifestyle brand, home to the iconic wax jacket we design, manufacture and market stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. We are the proud holder of two Royal warrants and remain true to our core values as a fifth-generation family business. Barbour is sold in over 40 countries worldwide, including Europe, the US and Japan but we have our headquarters and roots firmly located in the North East of England.

**Position Overview**:
We have an exciting opportunity for a Credit Controller to join our finance team. The role will be responsible for ensuring prompt payment and cash allocation for trade customers across our UK and US divisions as well as managing account reconciliations and payments received from our websites. The role requires the individual to work as part of a team, building relationships internally across teams and with our external customers while processing a high volume of payments in multiple currencies and handling customer queries. We are looking for an individual who has experience of working in a fast-paced environment with a high degree of accuracy and excellent customer service.

**Essential Duties and Responsibilities**:

- Ensuring payments are allocated in a timely manner.
- Follow up with customers in a polite but firm manner to obtain payment.
- Coordinate with the sales team to ensure order books are delivered on time without risking company assets.
- Making decisions regarding credit control and order releases.
- Customer Query Management.
- E-commerce & Retail reconciliations.
- Creation of payment plans for customers.
- Creation and management of customer account master data.

**Skills and Experience**:

- Strong IT literacy (Excel, Outlook, ERP processes).
- Working to high degree of accuracy.
- Able to work under pressure to deadlines.
- Prioritising and organising own workload.
- Able to resolve queries quickly and efficiently.
- Excellent verbal and written communication skills to build strong relationships internally and externally.
- Ability to contribute to a harmonious team working environment.
- Providing accurate information first time with attention to detail.
- Time Management skills to enable effective prioritisation and decision making.

**Benefits**:

- Discretionary Company bonus scheme
- Staff discount
- Staff shop
- Healthcare cash plan
- 25 days holiday as standard increasing with length of service plus bank holidays
- Free onsite parking
- Subsidised canteen



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