Mobile Service Delivery Co-ordinator

4 months ago

Crewe, United Kingdom Radius Payment Solutions Full time

Job Advert

**Location**:Crewe, Emperor Way, CW1 6BD

**Working Hours**:Monday-Friday 8:30am - 5:00pm.

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

We have over 300,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.

**Job Purpose...**

The Mobile Service Delivery Team Co-Ordinator will operate within our newly created Mobile Provisioning Team. This role is integral to the delivery of all Mobile Orders within the Radius Connect Group and providing best in class customer implementation process within Mobile Operations.

**Your responsibilities day to day will be**

**Customer**
- Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
- Manage customer expectations always - quoting realistic timeframes to complete tasks, in line with workload.
- Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders.

**Order Processing**
- Processing of all Group Mobile Orders
- New, Resign, Migration & Ports
- Management of CRM (Salesforce) opportunity’s for order requests ensuring guidelines are adhered to in line with company requirements and agreed order journey.
- Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams
- Providing full support to all sales team, to ensure you are the dedicated between POS and Service Delivery
- Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
- Management of all Numbers Ports and success checks, where appropriate.
- Raising stock cases, where applicable within each order.
- Updating of all assets in line with company guidelines and billing requirements.

**KPI**
- Aware of company connection targets and business growth strategy.
- Achieving and exceeding of company set KPI metrics.
- Emphasis on the signed to billed timeframe, via a reduction in the WIP (work in progress) days.

**Products**
- Continuous learning of Company Product portfolio and tariffs.
- Work closely with Network providers to process and trouble shoot where required.

**What do we expect of you?**
- Experience within a customer focused environment.
- Problem solving skills with focus on quality and the onboarding customer service delivery.
- Excellent communication skills, with the ability to communicate proficiently both written and verbal
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Advantageous to have experience in the Mobile Phone industry.
- Experience in the use of Microsoft Office
- Teams, Word, Excel etc.
- In addition to the duties and responsibilities listed, the job holder may be required on occasion to perform other duties assigned by the manager/director. This job description is a guide to the duties and responsibilities of the post and is not exhaustive._

**What can you expect of us?**

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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