Senior Service Advisor

4 weeks ago

Liverpool, United Kingdom Lookers Plc Full time

OTE: GBP £32,800.00/Yr. Overview:
**Liverpool Vauxhall**
**Working hours: 42 hours per week** (rota basis between Monday to Friday 8:00 to 18:00 and alternate Saturdays 08:00 to 12:00)
**Salary: Up to £32,800 OTE** (including basic £28,000 + £4,800 bonus)

Lookers Liverpool Vauxhall are recruiting for an experienced and career-driven Senior Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices, and our enthusiastic and friendly Service Manager.

Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Service Manager and the General Manager. This is a truly exciting opportunity with potential for progression opportunities within Lookers

**Responsibilities**:

- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications:
As a Senior Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

**About us**

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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