Service Advisor

7 months ago

Inverness, United Kingdom Native Automotive Full time

Responsibilities:

- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
- Booking and facilitating fleet and customer vehicles for MOT’s and assuring the corresponding work is scheduled for completion as efficiently as possible.
- Liaising with the workshop team to ensure parts are sourced and ordered efficiently and dealing with returns where necessary.
- Finalising invoices, payment processing and scheduling service reminders to ensure customer vehicles are serviced regularly.
- Overseeing customer vehicle handovers and ensuring complete satisfaction.
- General office administration and management.

**Requirements**:

- Proven experience as a receptionist or administrative assistant
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite
- Excellent phone etiquette and communication skills
- Strong organisational and multitasking abilities
- Attention to detail and problem-solving skills
- Ability to prioritise tasks and work independently
- Knowledge of basic office equipment (e.g., printers, scanners)
- Ability to type accurately and efficiently
- Automotive knowledge a plus

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ABOUT Native Automotive: Native Automotive's story intertwines with our sister brand, WildTrax, a pioneering Land Rover hire service. As WildTrax started offering Land Rovers for for rooftop tent camping & car hire, it quickly became evident that maintaining these remarkable machines demanded more than just routine care. The fleet experienced the rugged terrains and harsh weather conditions of the Scottish Highlands, and with each adventure, the need for meticulous and specialised service became apparent. Native Automotive emerged from an unwavering love for Land Rover Defenders and the desire to provide a haven for all Land Rover enthusiasts.

Pay: £18,723.00-£23,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)
- Customer service: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Inverness (required)

Ability to Relocate:

- Inverness: Relocate before starting work (required)

Work Location: In person

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