Service Advisor

3 days ago

Inverness, United Kingdom Hawco Group Full time

**Volkswagen Van Centre - Service Advisor**

Working as a Service Advisor within our Commercial Vehicle service department you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the Highlands which has over 65 years’ experience delivering excellent service to motorists in the north of Scotland. On offer are exceptional opportunities for development and a competitive remuneration package.

**Full time, 42.5 hpw**

**Mon - Fri & every 2nd Sat (work pattern varies bi-weekly)**

**Week 1**:
Monday - Friday: 7:00am - 4:00pm

Saturday: Non-working day

Sunday: Non-working day

**Week 2**:
Monday - Friday: 11:00am - 7:00pm

Saturday: 7:00am - 12:00pm

Sunday: Non-working day

**Key Responsibilities**:

- Responding positively to customer telephone enquiries relating to service and repairs
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
- Liaising with service manager to ensure workshop loading suits diary bookings
- Producing invoices for completed work and explains the content to customers
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary

**What We’re Looking For**:

- Experience in a similar role is desirable
- Franchise experience is desirable
- A proven track record in providing outstanding customer service
- A confident user of computers and a working knowledge and understanding of RTC/ADP software is advantageous
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
- Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
- Ability to create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment
- A flexible approach to time-keeping so customer satisfaction can always be ensured
- An honest, respectful and diligent approach to work with a strong sense of integrity
- Systematic and organised; pays attention to the finer details

**Our Offer to You**:

- Generous annual leave
- Competitive salary dependant on experience
- High earning potential through our bonus scheme
- Great learning and career opportunities
- Discount on new and used cars
- Discounted servicing, parts and accessories
- Employee customer referral scheme
- Cycle to Work Scheme
- Employee Wellbeing Scheme

  • Private Client Advisor Inverness

    1 month ago

    Inverness, Highland, United Kingdom Service Care Legal Full time

    Inverness-based Service Care Legal, a reputable law firm, is recruiting a Private Client Advisor. As a key member of their team, you will conduct private client work with a focus on estate and succession planning, providing expert advice on Inheritance Tax and Capital Tax planning.Requirements:Experience in a Private Client Team.Ongoing professional...

  • Service Advisor

    3 weeks ago

    Inverness, United Kingdom Arnold Clark. Careers Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness.We offer: • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments • Pension scheme •...

  • Service Advisor

    3 weeks ago

    inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness.We offer:• 33 days' holiday allowance with room to grow• Generous retail discounts• Private healthcare• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments• Pension scheme• Maternity and...

  • Service Advisor

    3 weeks ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness.We offer:• 33 days' holiday allowance with room to grow• Generous retail discounts• Private healthcare• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments• Pension scheme• Maternity and...

  • Service Advisor

    3 weeks ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Renault branch in Inverness. We offer: 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity...

  • Service Advisor

    7 months ago

    Inverness, United Kingdom Hawco Group Full time

    **Service Advisor at Skoda, Inverness** Working as a Service Advisor within our Skoda service department you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner. Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the...

  • Service Advisor

    7 days ago

    Inverness, United Kingdom Hawco Group Full time

    Service Advisor at Hawco Volkswagen Working as a Service Advisor within our Hawco Volkswagen service department you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner. Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the...

  • Service Advisor

    7 months ago

    Inverness, United Kingdom Hawco Group Full time

    **Volkswagen - Service Advisor** Working as a Service Advisor within our Volkswagen service department you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner. Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the Highlands...

  • Service Advisor

    1 week ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Renault branch in Inverness.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.We offer: 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have...

  • Service Advisor

    2 months ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness.We offer:• 33 days' holiday allowance with room to grow• Generous retail discounts• Private healthcare• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments• Pension scheme• Maternity and...

  • Service Advisor

    1 month ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.We offer: • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare •...

  • Service Advisor

    2 weeks ago

    Inverness, United Kingdom Arnold Clark. Full time

    Job Description We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness.We offer:• 33 days' holiday allowance with room to grow• Generous retail discounts• Private healthcare• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments• Pension...

  • Service Advisor

    2 weeks ago

    inverness, United Kingdom Arnold Clark. Full time

    Job Description We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness.We offer:• 33 days' holiday allowance with room to grow• Generous retail discounts• Private healthcare• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments• Pension...

  • Service Advisor

    6 days ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Renault branch in Inverness. We offer: 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity...

  • Service Advisor

    3 weeks ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness. Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. We offer: • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare...

  • Service Advisor

    7 months ago

    Inverness, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Inverness Mercedes-Benz branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Service Advisor

    7 months ago

    Inverness, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Mercedes-benz branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re...

  • Service Advisor

    7 months ago

    Inverness, United Kingdom GTG Full time

    We are currently recruiting for a new Service Advisor to help us keep our Inverness Hyundai branch running smoothly. **What we can offer you** - 33 days’ holiday allowance with room to grow - Generous retail discounts - Private healthcare - Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments -...

  • Service Advisor

    1 month ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness. We offer: • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments • Pension scheme •...

  • Service Advisor

    3 months ago

    Inverness, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Hyundai branch in Inverness. We offer: • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments • Pension scheme •...