Receptionist

6 months ago


Manchester, United Kingdom NHS Professionals Full time

**Job Title**: Receptionist

**Trust**:Manchester University NHS Foundation Trust

**Location**: Manchester Royal Infirmary, M13 9WL

**Pay Rates**:£12.86

**Shift Patterns**:Mon - Fri 8.30 - 4.30

**Is business administration repetitive or boring?**

It’s neither, this couldn’t be further from the truth, the NHS must be well organised and keep detailed records of patients and staff across several wards.

You’ll support the ability for patients or other organisations to see or speak to the right person at the right time who can give them the help they need.

This could be booking an appointment, getting medical advice, or helping a patient navigate the trust when they visit.

So overall administration isn’t boring, it’s varied.

**You will find solutions to everyday problems, such as**:

- To provide frontline duties ensuring that all patients, relatives and carers accessing the service are dealt with in an appropriate courteous and professional manner, recognising their diverse needs
- To provide on the spot assistance in person and by telephone responding quickly and efficiently to patients, relatives and carers with often highly sensitive, emotive and complex concerns and enquiries including issues of loss and bereavement with a range of emotions expressed.
- Courteously and efficiently receive all telephone and face to face enquiries from patients, carers and external agencies in relation to PALS concerns or complaints ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner
- Provide a friendly reception service for patients, acting as a first point of call for general queries, concerns and way finding
- Action concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader or Facilitator for action

**What you will need**:

- Customer service experience
- Experience of working on a reception desk
- Preferable to have some knowledge of inputting information into database
- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Previous Medical Audio Typing
- Ability to meet deadlines and work under pressure
- Previous administrative experience within an NHS environment

**The benefits we can offer you in return**:

- Putting People in Places to Care - be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life.
- Weekly pay to give you access to your wages more quickly.
- First choice of shifts/placements at the Trust of your choice over agencies.
- Our team is always happy to help - access our support line any time.
- Working options to suit your lifestyle - being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements.
- Training and development opportunities via the Trust and NHSP’s own academy.
- Explore different wards, keep your skills up to date whilst gaining vital experience.
- Being part of the NHSP Community means you’ll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

**Who are NHS Professionals?**

NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements.

By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

**Disclaimer**

**Job Types**: Full-time, Temporary contract

**Salary**: £11.45 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 71411


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