Health Advisor

4 weeks ago


Rotherham, United Kingdom HR GO Recruitment Full time

**HRGO are looking for Health Advisor for the Yorkshire Ambulance Services in Rotherham**:
**Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts. Where business continuity requires it, there may be a need to handle calls for one of the Trusts other two HEOCs or to relocate to one of them on a temporary basis.**:
***To respond to all incoming telephone calls to the HEOC, giving emergency calls priority over non-emergency calls; placing lower priority callers on hold when required, to achieve this. (Where ACD (Automatic Call Distribution) is active, emergency calls may be answered automatically for the user)**:
***Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software.**:
***Receive and record telephone calls from a range of personnel including hospital staff; other Health Service professionals and other Emergency Services**:
***_Key Skills needed _**:
**Requirement to handle traumatic, emotional and distressing situations**

**Flexibility to work rota hours and additional hours as required**:
**Keyboard skills**
**Empathy and compassion**
**The ability to manage and support others during times of crisis - most commonly during an emergency call**:
**Excellent listening skills**:
**Effective verbal and written communication skills**:


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