Health Advisor

1 week ago


Rotherham, Rotherham, United Kingdom NISI Staffing Full time

We have a superb opportunity for you to work for the NHS as a Health Advisor, in the area of Rotherham.
-
Job Brief;_


As a Health Advisor for the Urgent Care service you will be the first point of contact of communication with patients, patients' relatives, healthcare professionals and other callers.

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Responsibilities_

  • To Use NHS Pathways to record patients' demographics and basic clinical information, you will assess their condition and ensure they are directed to the most appropriate healthcare professional or end disposition.
  • To provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.
  • To liaise effectively between caller and third party in critical situations/areas of concern eg child abuse, where information is not consistent or may be disputed
  • To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence based advice and signposting to an appropriate service
  • To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
  • To use professional judgement at all times, and with the support of clinical assessment software, provide skilled and effective assessment of patients' presenting clinical need, through telephone consultation
  • To inform a Team Leader of any factors affecting delivery of service as soon as they arise
  • To maintain an up to date awareness of current policies and utilise acquired skills in mental health, child protection, medication enquiries and all other aspects of general healthcare
  • To demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload
  • To maintain a healthy and safe working environment for self and colleagues
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Requirements and skills;_

  • To be able to use complex communication skills to negotiate (using language support services as necessary)
  • To be able to actively communicate with fellow IUC staff to assist service delivery
  • To be able to undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.
  • To be able to deliver high quality, safe and clinically effective health care over the telephone using clinical decision system.
  • To be able to support patients to manage their own condition at home, where clinically appropriate
  • To be able to provide support to callers who may be noncompliant with recommended outcomes, emotive, hostile and or antagonistic, using persuasive and negotiating skills
  • To be able to recognise and work within scope of competence seeking support where appropriate
  • To be able to maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary
  • To be able to keep immediate and accurate records of service user enquiries to IUC during the consultation
  • To be able to meet daily key performance indicators (KPIs) and targets

We Will charge a fee of _£30
_ for your DBS CHECKS
which will be deducted from your _FIRST PAY
_

Important Information;
-
Its a 24/7 service, with different shift patterns, 24h & 30h contract avaiable:

-
All shift patterns required employees to work 3 out of 4 weekends and 6 out of 8 bank holidays :

-
You will be required to do a online assessment by the client:

- **10 weeks Training will be provided
- first 6 weeks would be full time & need to be attended for for all 6 weeks, Tuesday-Friday 8am-4pm OR 4pm-12am avaiable**:


  • In the first 2 weeks there are 3 assessments which must be passed to continue into the role
:

-
Between week 10 & 14 there will be a classroom based consolidating learning.
-
START DATE :

_

  • 7th of March 202 3rd of April 202 9th of May 2023
-
Temporary contract on going **_

Salary Breakdown:
- £10.00 per hour(Mon
  • Fri)
    Any Shift Between 6am 8pm Will Be Paid At The Rate Of £10p/h:
- £13.00 per hour(Nights/Saturday)
Any Shift Between 8pm - 6am Will Be Paid At Night Rate of £13p/h:

- £17.00 Per Hour(Sun/Bank Holidays)
Night Shift Sat/Sunday Will Be Paid At Sunday Rate Of £17p/h

Job Types:

Full-time, Temporary contract

Contract length: 6 months

Salary:

£10.00-£13.00 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
One location

Reference ID:
Health Advisor - Rotherham
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