Customer Service Supervisor

5 months ago


Knutsford, United Kingdom Grasslands Nursery Full time

Job Advert

**About Us**:
Grasslands is a vibrant and thriving garden centre committed to providing exceptional customer service, selling a wide variety of high-quality plants and garden supplies. We pride ourselves on our knowledgeable staff and our dedication to helping customers create beautiful and sustainable gardens.

**In this role you will**:

- Supervise, train, and motivate the team to provide excellent customer service.
- Greet and assist customers, providing expert advice on plants, gardening techniques, and garden products.
- Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
- Schedule staff shifts and manage daily attendance and annual leave using Breathe HR.
- Develop and maintain a thorough understanding of our products for yourself and your team.

**Our commitment to you**:

- Investment in personal development to progress your career within the business
- Free parking
- staff discount

**Who we’re looking for**:

- Someone with passion, drive and enthusiasm to provide a fantastic customer service to our customers
- An excellent supervisor who loves to support their team
- Basic computer skills and familiarity with common software tools

**Working **Hours: 40 per week, worked flexibly across the week between Monday-Sunday with 2 days off per week. Our opening hours are 8.30am-5pm every day.


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