Customer Assistant

5 months ago


Leicester, United Kingdom M&S Full time

**All the details**

**This is a temporary position of 14 hours as a door host with the following work pattern**:
Sunday 10:30-17:00

Saturday 08:00-17:00

**You will be the first colleague our customers see and responsible for meeting and greeting every customer as they enter the store.**

Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

Key Accountabilities
- Heads-up colleagues with no operational function, bar standards and sizing, with primary role to confidently & pro-actively engage customers.
- Positioned across the customer journey to ensure there is a consistent, though non-invasive, touchpoint throughout the store.
- Specialist product knowledge by BU, to ensure breadth and ability to recommend full outfits and the ability to make confident and suitable recommendations for customer needs.
- Equipped to sell through every channel through proficiency in using all digital selling tools.
- Advanced level of engagement and communication skills to make genuine connections and bring product and recommendations to life.

Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection


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