Customer Assistant

4 months ago


Leicester, United Kingdom Marks & Spencer Full time

Operations Assistant. This is a permanent position in the warehouse with the following shift patterns:
week1 - Monday 16:30 - 20:30, Tuesday 13 - 17, Wednesday 16:30 - 20:30, Saturday 06 - 10
week2 - Sunday 06 - 10, Monday 16:30 - 20:30, Wednesday 16:30 - 20:30, Friday 12 - 16

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Leicester, LEICESTERSHIRE, ENGLAND;
Leicester


  • Customer Assistant

    1 month ago


    Leicester, United Kingdom Buzz Bingo Part time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Leicester Club offering a 16 Hour contract which includes evening, weekend and late night shifts up till 2.30am. The Role You’ll...

  • Customer Assistant

    1 month ago


    Leicester, United Kingdom BUZZ Bingo Part time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Leicester Club offering a 16 Hour contract which includes evening, weekend and late night shifts up till 2.30am. The Role You'll...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom Buzz Bingo Full time

    **Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!** *** **Join us as a Customer Assistant in our Leicester Club offering a 16 Hour Contract which is fully flexible over 7 days.** **Join Our Team of Remarkable...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom Lidl Full time

    Part Time Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom Lidl Full time

    20 hours Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom Lidl Full time

    Part Time Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. 15 to 30 hour contract As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Working Pattern**: **Sun 1100-1600** **Sat 0900-1700** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Week1** **Mon 1200-1600** **Tues 1200-1600** **Wed 1200-1600** **Fri 1200-1600** **Sat 1200-1600** **Week2** **Mon 1200-1600** **Tues 1200-1600** **Wed 1200-1600** **Thurs 1200-1600** **Fri 1200-1600** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Work Pattern**: **Sun 0600-1500** **Sat 0600-1500** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    5 months ago


    Leicester, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Week1** **Mon 0800-1200** **Tues 0800-1200** **Weds 0800-1200** **Fri 0800-1200** **Sat 0800-1200** **Week2** **Mon 0800-1200** **Tues 0800-1200** **Weds 0800-1200** **Thurs 0800-1200** **Fri 0800-1200** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...


  • Leicester, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Leicester, LE2 8JB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Leicester, United Kingdom Pure Permanent Recruitment Limited Full time

    **Pure Permanent Recruitment are seeking an experienced and dedicated Customer Service Assistant for a client based in Meridian Business Park, Leicester.** Working hours: Monday - Friday 08:30am - 16:30pm Hours per week: 35 Hourly rate of pay: £10.81 per hour Work location: LE19, Leicester - office based but potential for hybrid working following...


  • Leicester, United Kingdom SLS Recruitment Ltd Full time

    Entry-level Sales Assistant - OTE of £24-30k per annum - Immediate Start Want to represent a company that will support your career development?Looking for a role where you can learn new skills? SLS Recruitment are representing our client based in Central Leicester, they are currently looking for sales assistants to start immediately in their growing sales...


  • Leicester, United Kingdom SLS Recruitment Ltd Full time

    Entry-level Sales Assistant - OTE of £24-30k per annum - Immediate Start Want to represent a company that will support your career development?Looking for a role where you can learn new skills? SLS Recruitment are representing our client based in Central Leicester, they are currently looking for sales assistants to start immediately in their growing sales...


  • Leicester, United Kingdom Chartwells Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a permanent casual basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that...


  • Leicester, United Kingdom Cox Automotive Full time

    Dealer Auction is the UK’s largest automotive digital wholesale marketplace, offering our customers confidence, convenience and choice. Dealer Auction is a joint venture between Cox Automotive and Auto Trader. With thousands of cars taken in part exchange each year nationwide, Dealer Auction offers trade buyers/sellers the opportunity to buy and sell...


  • Leicester, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant - Nights **Location**: Leicester, LE3 0WB **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**: Quarterly Bonus Incentive! We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift). What’s in...


  • Leicester, Leicester, United Kingdom Bannatyne Full time

    **About the Role**The Bannatyne Group is seeking a highly motivated and customer-focused individual to join our team as a Membercare Assistant. In this role, you will be responsible for maintaining high standards of cleanliness across our facilities, ensuring a positive experience for our members.To succeed in this position, you will need to have excellent...


  • Leicester, United Kingdom Purple Cloud Network. Full time

    **Do you love talking to people? Would you like to make money doing that?** **APPLY NOW to start your new opportunity as a customer service assistant** **We are looking for people willing to learn the following skills**: - Communication skills - People skills - Listening skills - Work ethic - Sales - Leadership - Team building - Management You will be...


  • Leicester, United Kingdom The Village Pharmacy Full time

    The Village Pharmacy is a leading and innovative pharmacy committed to providing exceptional healthcare services. We pride ourselves on delivering personalised and attentive care to our valued customers. As we continue to grow, we are seeking a dynamic and customer-focused individual to join our team as a Pharmacy Customer Service Advisor. **Position**:...