Quality Officer

3 weeks ago


Loughborough, United Kingdom Swim England Full time

**About The Role**: The Institute of Swimming are seeking an experienced Quality Officer to join the team on a permanent full time basis (35 hours per week). The role will be homebased with the requirement to work at our head office in Loughborough on occasion. Where possible, flexible working will be considered.
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This is an exciting opportunity working within the Institute of Swimming Quality Team where the role will support the Quality Assurance and Funded Training Manager in the co-ordination, implementation and deployment of all quality assurance processes, delivery and evaluation of all Institute of Swimming commercial programmes.

**Reporting to the Quality Assurance and Funded Training Manager**, you will be responsible for**:

- Implementing quality assurance processes to ensure accurate course awarding has been carried out of all Institute of Swimming Programmes, including Teaching, Coaching and Pool Plant
- Resolving and responding to complaints and appeals
- Carrying out tutor updates and training to the tutor workforce
- Assisting in the development and review of resources for all Institute of Swimming Programmes, including Teaching, Coaching and Pool Plant
- Producing data and feedback report for stakeholders to demonstrate performance across all aspects of Institute of Swimming Programmes
- Assisting the Quality Assurance and Funded Training Manager in delivering the internal quality assurance strategy

To find out more about the role, download the full Job Description and Person Specification document.

**About You**:

- Knowledge and experience of working within a commercial training environment
- Proven experience of managing customer complaints and complaint resolution
- Experience of working with people and being able to have challenging conversations
- Excellent communication skills
- Excellent interpersonal skills
- A high level of computer literacy

Experience of developing and / or reviewing resources for training programmes would be advantageous as would an understanding of the legal requirements in relation to training.

So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.

**No Agencies Please**

**About Us**:
**The Institute of Swimming work in conjunction with Swim England as a subsidiary, and exist for the good of the sport; developing the best aquatic professionals is our priority.**

**We are the largest provider of Swim England qualifications and aquatics courses and we train over 60 per cent of all swimming teachers in the UK.**

Find out more about what it’s like to work with us and the Swim England family here and download a summary of our employee benefits here.


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