Application Support Team Lead

2 days ago


West Bromwich, United Kingdom West Bromwich Building Society Full time

**Application Support Team Lead**

**Hours: 35 hours per week**

**Contract: Permanent**

**Location: Hybrid Working**

We have an exciting opportunity for an Application Support Team (AST) Lead to join our ITSS Division. You will be responsible for supporting the AST Manager with the day to day running of the Application Support Team, deputising when required and leading,coaching, developing and supporting the AST team to achieve their goals.

You will be a key point of contact for the business teams that AST interact with during the key BAU support processes of Product set up (investment and mortgage), Mailings and Events. You will liaise with other IT teams to ensure the services and supportthat the Application Support Team provides to our end users is of the highest quality.

Business & Technical knowledge of our key systems UFSS, STAR/ DAS, MAPS, Siebel etc. would be advantageous.

Skills and Attributes:
You will have team lead experience or demonstrate an aptitude for leadership. You will have a level of business and technical knowledge of our CORE systems, especially UFSS and MAPS and be able to demonstrate a level of understanding of the product set up,mailing and event processes that AST support. You will be able to understand, document and explain complex communications that involve a high level of detail.

You will have excellent communication and interpersonal skills and be able to adapt your style to the audience. AST act as a key service support team between the business areas, projects and the IT technical teams. You will have a high level of demand placedon you and therefore essential skills include being able to react positively to live service affecting issues, manage multiple tasks, prioritise work, lead and support a team that works at a fast pace and be calm under pressure.

Please view the attached Job Profile for more details on the Key Responsibilities and Skill and Experience required.

What’s in it for you?
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership - dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted travel cards
- West Brom staff car scheme
- Life assurance provided by the Society at 4 times your salary

Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees.We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicantsmeeting the essential criteria. Should you require assistance please do not hesitate to contact the recruiter directly.

Check out our careers page to find out more about our culture, values and benefits. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. 'the West Brom’ is a tradingname of West Bromwich Building Society.



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