Customer Service Assistant

2 weeks ago

Houghton Regis, United Kingdom Central Bedfordshire Council Full time

**Team**:LAL - Houghton Regis Library

**Job Family**: Providing - CBG4
**Salary**:£20,812 - £21,189 per annum pro rata

**Hours**:23.25** **hours per week

**Location**:Houghton Regis Library

**Contract Type**:Permanent - Fixed
**Closing Date**:24th September 2023
**Interview Dates**:To be confirmed. Interviews will be held in person - venue to be advised.

**About Us**:
Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.

We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website.

This is a great time to join us on our journey.

**More about the role**:
We are looking for an enthusiastic person able to provide a first-class service to customers. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis. The day-to-day duties include: assisting customers to use our self-service terminals, finding books and information for customers, taking part in promotional activities for both children and adults, and dealing with library stock. You will actively promote and encourage the use of the Library.

You will help to deliver a vibrant, high-quality, relevant, and sustainable library service by contributing to Library Strategy priorities, engaging with new and existing customers helping to increase library usage, and supporting the continuing modernization and transformation of this important service.

Experience of working with the public in front-line customer service, IT skills (GNVQ level 2 or equivalent), and an interest in books, reading and information are essential. While the experience of working in a library would be advantageous, more importantly, you will bring with you your enthusiasm, great communication skills, and excellent customer service.

Although you will be based at one library, you must be able to work flexibly at other libraries if required. This post is 23.25hrs per week, there is a set two-week rota with the following working pattern:
Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Week 1

OFF

9 - 2pm

9 - 2pm

9 - 2pm

9 - 2pm

8.30 - 4pm

OFF

26.5hrs

Week 2

OFF

9 - 2pm

9 - 2pm

9 - 2pm

9 - 2pm

OFF

OFF

20hrs

**What we can offer you**

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:

- Generous family friendly policies and practices
- A welcoming and inclusive environment that empowers differences
- Friendly and supportive staff networks
- Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website.
- An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues
- A huge variety of courses and role-specific training and learning to help you succeed and develop
- Access to discounts on top UK retailers and local retailers

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.

Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website: Climate change - tackling it and our strategyYou will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this **Recruitment Pack**Safeguarding:

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