Export Manager

6 days ago


Colchester, United Kingdom Reed Business Support Full time

Export Manager required for one the world's most recognisable brands and a market leader in its field. This is an excellent opportunity for anyone with strong export experience post Brexit that is looking for a step up and a new challenge with a companythat wraps its culture around supporting and developing its people. If you are looking for a modern & inclusive place of work, then this is your opportunity.

**What this role offers**:

- £30,000 starting salary (negotiable depending on experience)
- Annual bonus (6%)
- Hybrid working - Work 100% remote or any variation of a hybrid schedule
- Start with 27 days annual leave rising to 30 days + 8 bank holidays
- Right buy and sell holiday
- Summer BBQ days, winter parties and social events
- Free onsite parking (if you choose to be in the office)
- Discounted and free company products
- Large spacious modern office (when you choose to be there)

This is a brand-new role and reports in the Customer service manager, you will be responsible for managing the Export Team leader, you will work closely with the Shipping Manager and Customer service manager to ensure customer are receiving the best possibleexperience.
- Understands and implements changes eg Brexit, customs and country specific rules (This is the most import element)
- To manage the export team, ensuring that they are meeting and exceeding all service levels.
- Deals with complex and sensitive customer and sales representative’s escalations, working with the Shipping Manager
- Responsible for orders being released to the warehouse and to meet timescales
- Establish key communication channels internally and externally to ensure that customer orders are fulfilled within timescales
- To analyse data and demonstrate improvements to service for our customers and sales representatives
- To lead and manage a team
- To coach and develop a team
- To champion a culture of continuous improvement - including customer experience and operational efficiency
- Attends meetings with freight forwarders and delivery partners, highlighting any issues and managing these to resolution
- Attends sales meetings to understand future growth and development areas, ensuring that the customer service and warehouse teams are suitably trained and resourced to meet changing demands.

To be considered for this role:

- You must have Export experience and it must be post Brexit



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