Reservationist

**The Role**

We are looking for a Reservationist who would enjoy working in a luxury Historic Hotel environment. The Reservationist will work with the Sales Office Manager to ensure that reservations are dealt with efficiently and to carry out effective room management to maximise room revenue.

**Overview of the role**
- Provide up to date booking information for the weekly/monthly forecast for Reservations information

**Reservations**
- Be fully conversant with opera booking systems
- Communicate with reception at all times and assist where necessary
- Check all correspondence in connection with reservations and deal with accordingly
- Be fully aware of all types of bedrooms, all their facilities and locations
- Be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires
- Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis
- Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the GM and FOH Manager - as agreed with your manager
- Work in accordance with the room’s strategy

**ESSENTIAL**

knowledge of Hotel Reservations systems (opera)

Ability to work as part of a team

Reliable, Efficient and pro-active

Previous experience in a service role in delivering 5-star guest service

Confident and effective communicator who can converse at all levels

High levels of personal presentation and grooming

**About us.**

The Buxton Crescent Hotel & Thermal Spa is in situated an idyllic location within Buxton. This historic Spa town is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".

The Buxton Crescent is an Historic iconic grade 1 listed building, it is one of the most architecturally significant buildings in the country. “The crescent was the centerpiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian Spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury Hotel offers circa 81 bedrooms, including suites, extensive Spa facilities, with a Thermal Natural Water Spa, and Spa lounge. The Hotel has a stunning Restaurant, bar and incorporates the magnificent Assembly rooms, Card room, and conference meeting rooms for business meetings and Weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.

**What’s in it for you**

**People enjoy working with us because**:

- Our team members are welcoming and truly engaged at work
- There is clear communication & inclusiveness within our team community
- Passionate people culture, underpins a professional friendly working environment
- We offer progression & great career development opportunities
- Health & wellbeing is a focus creating support for colleagues

**Benefits**
- Competitive salaries
- Uniform provided (Dress code policy)
- Meals on duty & themed meals
- Team member Hotel discounts across ensana Hotels
- Family & Friends Hotel discounts across ensana Hotels
- Pension Scheme *
- Team member of the Month/ Year
- Refer a friend scheme
- Team members committee
- Health & wellbeing activities
- Free Hotel stay*

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

**Experience**:

- hotel reservations: 1 year (required)
- Opera: 1 year (required)

Work Location: In person