![Lockwood Group of Companies](https://media.trabajo.org/img/noimg.jpg)
Customer Service Apprentice
2 weeks ago
Established in 1965, the Lockwood Group is a family run business and currently has over 350 employees spanning 7 UK sites. The group’s activities include UK haulage and storage, frozen food production and co-packing solutions.
**Benefits of joining us as our Customer Service Apprentice will include**:
- Workplace Pension
- Medical cash plan scheme
- Exclusive discounts on both local and national Highstreet and online retailers
- Company uniform
- Free on site parking
**About the Customer Service Apprentice role**:
Working hours are based on 40 hours per week, operating on a Monday - Friday basis. Salary will be in line with the current first year apprentice rate.
**As Customer Service Apprentice with the Lockwood Group you will**:
- Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers
- Understand and effectively utilise the functions of the transport and warehouse systems
- Ensuring that jobs are received, input and processed accurately and in a timely manner
- Dealing with customer enquiries promptly to ensure excellent customer service
- Providing information and updates in a proactive manner between internal departments and the customer
- Assisting with invoicing processes
- Other general office duties i.e. dealing with incoming telephone queries, filing, scanning and dealing with any associated departmental tasks.
**Skills we’re looking for in our Customer Service Apprentice**:
- Excellent communication skills, both verbal and written
- Commitment to learning and meeting deadlines
- Professional telephone manner
- Confident IT user
- Able to multi task, prioritise and work well under pressure
- Good organisational skills
If you feel that this is the role for you, we’d love to hear from you. Please submit your CV online for review.
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