Welsh Speaking Customer Service Advisor

6 months ago

Cardiff, United Kingdom City & Guilds Group Full time

Do you have a passion for great Customer Service?

Can you speak Welsh?

Would you like to join a well-established business with over 140 years of history?

City & Guilds - We have been established since 1878.

Would you like to become an integral part of the business?

If the answer is Yes then the Welsh Customer Service Advisor role may be just what you are looking for
- This is a pure customer service role, providing a first time resolve where possible.
- We offer a permanent position with a number of benefits including; generous holiday allowances
- Full training is provided.
- We offer a friendly working environment in our small Cardiff office.

If you are a keen learner, and a confident individual who is able to pick up new skills quickly then we would love to hear from you.

Our best advisors come from many different backgrounds; experienced customer service individuals or people who are looking for a career change who have worked within retail, hospitality, tourism and many more other disciplines.
- These are **bilingual roles, requiring fluent spoken and written Welsh and English.**:

- The role can be based in our Cardiff (CF15 7AB) office or Wakefield office (WF1).
- This role is a full time role and you will be contracted to 35 hrs per week.

The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed. You will be contracted to work Monday to Sunday.

These appointments will be made on merit.

**Am Y R
- l**:
Chi bydd y pwynt cyntaf am holl ymholiadau gwasanaeth cwsmeriaid, gan ddarparu ymateb gwybodus ar y ff
- n ac ar ebost. Byddwch yn cymryd cyfrifoldeb am holl ymholiadau gydag agwedd bositif, gan sicrhau bodlonrwydd cwsmeriaid a rheoli dilyniant gwasanaeth. Byddwch yn gweithio gydag amrywiaeth o systemau TG, felly maen bwysig eich bod chin gyfforddus ac yn medrus wrth ddefnyddio technoleg. Mae hon yn r
- l gartref tra bod ein swyddfa yng Nghaerdydd ar gau. Pan fydd y swyddfa'n ailagor, bydd wedi'i lleoli yn swyddfa Caerdydd.

**Amdanoch Chi**:
Dylaich cais dangos sgiliau gwasanaeth cwsmeriaid a gweinyddol ardderchog. Bydd profiad or sector addysg neu sector hyfforddiant yn ddefnyddiol. Mae angen i chi fod yn benderfynol ac am geisio rhagori disgwyliadau cwsmeriaid, a dylai fod gennych angerdd am gynnal eich datblygiad personol. Mae gan y r
- l nifer o ofynion gwahanol, felly bydd angen i chi fod yn hyblyg, rhagweithiol, ar gallu i ddefnyddio eich blaengaredd i ddatrys problemau. Mae sgiliau Cymraeg rhagorol yn hanfodol.

**Our story and mission**:
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, were proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means were uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

**What we offer**:
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday (for full time 5 days per week role) plus bank holidays and possibility to purchase more days, P

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