Telecommunication Operational Support Coach

4 weeks ago

Oxford, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

**Salary**:

- £35,000

**Working Hours-** Between 8:00am
- 20:00pm (Monday
- Friday)

**Company vehicle.**

**Who are MJ Quinn**:
MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

Our Service Delivery contract with Openreach started with 10 engineers in 2011 and now stands at over 1200 engineers working across all areas of UK mainland. We connect over 25,000 customers to the Openreach network every single week by attending individual appointments for Copper Phone Line provision, Managed Install Broadband provision, FTTP and PCP only provision. We have an experienced network of Area Managers and Coaches supporting our engineers in field every single day to ensure engineers are working safely to provide customers with a great experience.

**Job Purpose / Primary Objective**

The individual will deliver coaching on a one-to-one basis in accordance with an agreed plan based on the full spectrum of MIS reports that are available and support new engineers within the field of the following area - Oxford/ Northants/ Peterborough/ Cambridge/ Kings Lynn.

The overall objective of the coaching role is to work with Service Delivery Operational teams to improve the quality and safety in the network and to drive customer centric behaviour. The support Coach will also be involved in rolling out in-field changes to process, new ways of working and new equipment changes, re-assessments, and restoration of any revoked licences.

**Key responsibilities**:
The key responsibilities of this role include but are not limited to the following tasks:

- To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
- Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
- To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.
- Maximise performance and delivery of individual engineers, through high quality, supportive coaching interventions for safety, quality, and effectiveness.
- Provide feedback to Management Team on all coaching interventions undertaken and to provide suitably competent engineers to the field teams,
- Make full use of the FPQS system for recording visits and registering issues and resolutions.
- Support new engineers helping them adapt to the working environment and developing their skills and aptitude.
- Support engineers in life in the understanding of new products. Help them with training on new products.
- Deliver local training in the form of coaching workshops as required. This can be either in-field or a need only basis in the Training School.
- Carry out any planned field-based assessment and accreditation programmes as directed by the Operational Support Manager and the AM’s, GM’s
- Carry out the engineers’ Post Training Event evaluation, monitoring, and coaching and to support the delivery of customer commitments, and on-the-day technical assistance.
- Carry out retrospective Quality Checks on engineers work under the direction of the Operational Support Manager.
- Adhere to the M J Quinn Quality Standards.
- Comply with M J Quinn Company Handbook, Policies and Procedures.
- Adhere to all relevant company policies and procedures addressing data protection, data security, cyber security and access to data and information collected, processed, and stored by the company

**Should you feel you have similar experience and you’re looking for a new challenge then we would love to hear from you**

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00 per year

**Benefits**:

- Cycle to work scheme

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Work Location: On the road

Reference ID: #HP

  • Football Coach

    2 days ago

    Oxford, United Kingdom Pro-Football Academy Ltd Full time

    **Pro-Football Academy** Based Nationwide, The Largest Coaching Provider in the UK is recruiting! We operate a ‘**player-centred**’ approach that delivers coaching and guidance on a more individual basis, so that every player can learn and develop at their own pace over the long term. We strive to create a professional environment where our players...

  • Front of House X2

    1 week ago

    Oxford, United Kingdom The Coach & Horses Full time

    **Can you uphold our SHARP values? Are you Supportive, Honest, Active, Responsible and Passionate? If so, we’d love to hear from you!** We are looking for talented individuals to join our highly regarded Front of House team at The Coach and Horses in Chiselhampton. We are proud that The Coach and Horses has established a reputation for its amazing food,...

  • Front of House X2

    1 week ago

    Oxford, United Kingdom The Coach & Horses Full time

    **Can you uphold our SHARP values? Are you Supportive, Honest, Active, Responsible and Passionate? If so, we’d love to hear from you!** We are looking for talented individuals to join our highly regarded Front of House team at The Coach and Horses in Chiselhampton. We are proud that The Coach and Horses has established a reputation for its amazing food,...

  • Apprentice Sports Coach

    1 month ago

    Oxford, United Kingdom WR Sports Ltd Full time

    WR Sports Ltd are looking for an enthusiastic apprentice to start ASAP. 30hrs p/wk contract with 6hrs of your time for study/off the job training. Level 2 Community Activator, Level 3 Community Sport, Level 4 Sports Coach, Level 1 in Coaching Sport and other coaching and industry-based qualifications. **Main Duties and Responsibilities** To support the...

  • Apprentice Sports Coach

    1 week ago

    Oxford, United Kingdom WR Sports Ltd Full time

    WR Sports Ltd are looking for an enthusiastic apprentice to start ASAP. 37.5hrs p/wk contract with 6hrs of your time for study/off the job training. Level 2 Community Activator, Level 3 Community Sport, Level 4 Sports Coach, Level 1 in Coaching Sport and other coaching and industry-based qualifications. **Main Duties and Responsibilities** To support the...

  • Apprentice Sports Coach

    1 week ago

    Oxford, United Kingdom WR Sports Ltd Full time

    WR Sports Ltd are looking for an enthusiastic apprentice to start ASAP. 30hrs p/wk contract with 20% of your time for study/off the job training. Level 2 Community Activator, Level 3 Community Sport, Level 4 Sports Coach, Level 1 in Coaching Sport and other coaching and industry-based qualifications. **Main Duties and Responsibilities** To support the...

  • Apprentice Sports Coach

    1 week ago

    Oxford, United Kingdom WR Sports Ltd Full time

    WR Sports Ltd are looking for an enthusiastic apprentice to start ASAP. 30hrs p/wk contract with 6hrs of your time for study/off the job training. Level 2 Community Activator, Level 3 Community Sport, Level 4 Sports Coach, Level 1 in Coaching Sport and other coaching and industry-based qualifications. **Main Duties and Responsibilities** To support the...

  • Sports Coach

    2 months ago

    Oxford, United Kingdom Tradewind Recruitment Full time

    **Sports Coach** **Sports Coach - Oxford, Oxfordshire - Immediate start - Long-term to permanent basis - £70 to £90 per day depending on experience** Are you looking for a new role working in a leading SEN school in Oxfordshire? Do you want to work at a school that provides training and development to support you in every stage of your career? Here at...

  • Sailing Coach

    3 weeks ago

    Oxford, United Kingdom St Edward's School Full time

    St Edward’s Oxford is looking for a well-qualified and experienced Sailing Coach to join us on a part time basis from September 2024. You will deliver a minimum of three sailing coaching sessions per week, working with junior and senior pupils within our Sailing Club. You will drive enthusiasm for the support, directly benefiting pupil and team...

  • Sports Coach

    1 day ago

    Oxford, United Kingdom Clubszone CZ Limited Full time

    **Clubszone are actively recruiting for a Sports Coach to join our team in the OX4 3QH, Oxford area.** **What does the role of a Sports Coach involve?** We are looking for confident, positive individuals who can deliver a range of fun and engaging childrens activities. - To create and deliver fun and exciting sports activities and games - Build rapport...

  • Sailing Coach

    1 week ago

    Oxford, Oxfordshire, United Kingdom St Edward's School Full time

    St Edward's Oxford is looking for a well-qualified and experienced Sailing Coach to join us on a part time basis from September 2024.You will deliver a minimum of three sailing coaching sessions per week, working with junior and senior pupils within our Sailing Club. You will drive enthusiasm for the support, directly benefiting pupil and team performance...

  • Sailing Coach

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom St Edward's School Full time

    St Edward's Oxford is looking for a well-qualified and experienced Sailing Coach to join us on a part time basis from September 2024.You will deliver a minimum of three sailing coaching sessions per week, working with junior and senior pupils within our Sailing Club. You will drive enthusiasm for the support, directly benefiting pupil and team performance...

  • Sports Coach

    1 week ago

    Oxford, United Kingdom The Future Games Full time

    **Job Title: Sports Coach and Setting Manager** **Start Date: Immediate** **Job Type**: Full time **REQUIRED EXPERIENCE**: At least 2 years experience; of lead sports coaching or PE coaching for Reception, KS1 and KS2; working with children within the age range 4 -12. Customer service and sports event management desirable but not essential as full...

  • Progress Coach

    2 weeks ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Progress Coach

    1 week ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Progress Coach

    2 weeks ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Progress Coach

    1 week ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Assistant Football Coach

    1 week ago

    Oxford, United Kingdom Little Kickers Full time

    Are you looking for a career in sports? Love football? Are you great with kids? Do you have bags of energy? We are looking for Fantastic Football Coaches to join the world's largest provider of football classes for pre-schoolers. We are an award winning franchise and one of the biggest in the UK and are keen to recruit the best local Football Coaches that...

  • Progress Coach

    2 weeks ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Goalkeeper Coach

    5 days ago

    Oxford, United Kingdom Athletic Football Group UK Full time

    The Athletic Football Group UK are looking for a goalkeeper coach who can work from youth to adults for the rest of the season and next season minimum. Some of the GK work available are (but not limited to): - U7-U14 Academy Programme Tuesday evenings - GK Only Sessions (U7-U12): Thursdays and - College Students (16-19) on Mon/Thurs Afternoons. **Main...