Financial Crime

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
High School Diploma
**Travel Percentage**:
0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**Location**: Cumbernauld Office based role with a possibility to work remotely on occasion.

**Working Pattern**: Full Time - 35 hours per week over 5 days to cover the office shift working pattern of between 08:00am and 20:00pm, Monday to Sunday.

**About the team**

We provide an outsourced operational service for UK banks and other financial services organisations. The team works across a variety of processes covering fraud, anti-money laundering and credit underwriting for a wide range of products including Savings, Loans and Credit Cards. We are currently working from our offices in Cumbernauld with the opportunity to work on a hybrid working model to cover our client’s operational hours 7 days per week.

It is fast paced, fun and interesting with a great group of colleagues.

**What you will be doing**
- Conduct outbound calls to applicants, account holders and 3rd party agencies such as other financial institutions or law enforcement.
- Conduct account reviews and determine appropriateness to initiate an investigation based on suspicious activity. When concluded ensuring relevant databases, systems and agencies are updated as required.
- Participates in department initiatives to improve efficiencies.

**What you bring**:

- Excellent customer service skills that build high levels of customer satisfaction
- Effective verbal and written communication skills
- Detail-oriented with good organizational skills managing multiple tasks
- Ability to work both independently and in a team environment
- Ability to maintain confidentiality
- Experience in a Financial Crime role preferred but not essential
- Microsoft Office skills
- Ability to absorb and analyse data to conclude an outcome / decision in an informed and timely manner

**Added bonus if you have**:

- Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention
- Experience of credit risk or credit underwriting
- Experience in UK Financial Services

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- Training across core financial services and FIS solutions
- Varied and challenging work to help you grow your technical skillset
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A fantastic range of benefits designed to help support your lifestyle and wellbeing

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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