Head of Operations

3 weeks ago

Fife, United Kingdom Page Personnel - UK Full time

Urgent
- Fife

**About Our Client**:
An exciting time to be joining a well established international business. They are embarking upon a comprehensive digital transformation of the Customer Service journey, implementing digital solutions to improve customer experience and support growth plans.
- Manage and develop Customer Service, Operations Support and After Sales Service for optimal customer centricity and service.
- Lead the department heads, ensuring efficient operations and high-performance teams.
- Monitor and secure KPI's for the departments.
- Implement sustainability measures in the departments.
- Optimise processes using best practices and drive customer-centricity.
- Oversee order management, returns, complaint handling, and service quality.
- Develop annual plans and goal-oriented reporting for the entire area of Operations GBI.
- Stay updated on market trends to adjust service offerings accordingly.
- Expand professional network and contribute to international projects within the business.

**The Successful Applicant**:

- Leadership experience within Operations Support/Customer Support and After Sales Service.
- Proven experience with leading, managing and developing teams
- Demonstrated experience in coaching and training others.
- Experience within change management and process management.
- A genuine commercial understanding.
- Excellent communication skills.
- A master degree within Business Administration or similar
- Previous experience leading operations through significant digital transformation change projects
- International project experience and a global mindset

**What's on Offer**:

- Salary up to £90,000pa DOE + attractive package including up to 15% performance bonus
- The role also requires a willingness to travel across the UK and Northern Europe region approximately 20 days a year.
- This is a fantastic opportunity for a highly motivated and focused professional to join a position where you will work alongside experienced and passionate colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will.
- Contact
- Victoria Natillo
- Quote job ref
- JN-022024-6336391
- Phone number
- +44 131 243 2919

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