Level 4 Network Engineer Apprentice
6 days ago
Level 4 Network Engineer Apprentice
Location: London
**Salary**: £20,000 per annum
Our client is looking for an IT enthusiast who is looking for a new career after their exams as a Level 4 Network Engineer Apprentice.
They are IT experts based in Central London, providing IT support services to companies in the city and the Greater London area.
They specialise in business IT support services of all kinds and work predominantly with SMEs. However, they also have a loyal customer base with larger international companies thanks to their fully serviced managed IT support which includes IT security, Cloud computing, IT Consultancy, and much more.
As a Network Engineer Apprentice for our client, your duties will include:
*To provide efficient and effective IT support to our customers for installations, usage, or maintenance of products to ensure that the systems are functioning according to specifications, this includes but is not limited to; hardware, software, audio, visual, printers, servers, and other IT related equipment.
*As part of your development, you should assist when appropriate the more senior Technicians with for more challenging jobs, including website and hosting DNS related jobs, advanced backup solutions and full installation of servers.
*To act as an escalation-point for basic training needs for all more junior members of staff, when necessary. You should ensure that any unresolved issues are escalated accordingly to a more Senior Technician.
*Offer tuition to customers for new hardware or software installations.
*To assist in the creation of technical documents and training material.
*To assist in sourcing deals and offers, as well as new suppliers, for the resale of hardware and software.
Please note, you will be expected to deliver IT support both on and offsite.
**Skills**:
*To understand the importance of good customer service and lead by example
*Ability to diagnose, troubleshoot, obtain information, and provide solutions for a good range of technical problems
*Experience of helpdesk level server support
Some experience of working with Financial Services/Trading clients would be beneficial and the possibility of working early shifts onsite from 7:30am is required for this role.
Personal Qualities
Passionate about IT.
Self-motivated and desire to learn.
A can-do attitude and a drive to succeed is required.
Qualifications required
GCSE Maths and English grade A*-C / 9-4 or functional skills levels 2 equivalent.
A relevant Level 3 Qualification or equivalent experience is essential.
INDJOB
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