(Building Materials) Customer Service Advisor

3 weeks ago


Trafford, United Kingdom Great Places Housing Group Full time

**CUSTOMER SERVICE ADVISOR**

You will ensure efficient and effective customer support in relation to supply chain services including replenishment of van stocks and individual operative orders. You will effectively manage customer enquiries and orders to support high levels of service delivery.

**What you'll be doing**
- Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
- To provide product knowledge and support to field based colleagues and support teams
- To manage the effective delivery of customers material order requirements
- Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all Operatives on each run receive their deliveries when expected.
- Answer incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues.
- Ensure delivery dates and times are recorded accurately
- Prioritise and plan for any responsive Operative orders/collections.
- Use measures to ascertain effectiveness of van stock deliveries, time’s deliveries and void deliveries are met.
- Liaise with the planning teams for Operative holidays and sickness
- Processing orders by Operatives by sending purchase orders to suppliers

**What you'll need**
- Experience of dealing with customers
- Experience in using warehouse based stock system
- Excellent customer service skills
- Industry product knowledge
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Clear and concise communication skills
- Good interpersonal skills
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills
- Excellent communication skills

**Ability to work flexibly and when needed outside normal working hours



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