Experience & Delivery Officer

5 months ago

Leeds, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 337079**Salary**:

- £29,500 - £29,500**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - People and Capability**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Blackpool, Leeds, SheffieldAbout the job

**Job summary**:
The role is based in the Apprenticeship Experience and Delivery team and has a primary focus on Progression and Data reporting and analysis.

The ability to engage with our learners and key stakeholders, provide support and encouraging participation in high quality Apprenticeship will be key to success.

There will be opportunity to support the wider agenda specifically in apprenticeships evaluation of experience and communications.

**Job description**:
1. Promote and encourage uptake of full range of Apprenticeships to colleagues across DWP maximising Levy spend and helping to build a more professionalised workforce in line with the Civil Service Apprenticeship Strategy by:

- Working in collaboration with the business to deliver our Agenda, with support from Profession/Capability Leads.
- Support/manage the delivery, monitoring and management of apprenticeship end to end journey across DWP.
- Understanding how our offer fits with business objectives.

2. Manage end-to-end tracking from apprenticeship enrolment, progression to completion, MI, query handling, finance monitoring, tracking and trend analysis by:

- Supporting the delivery of DWP/Civil Service Apprenticeship Strategy.
- Monitoring of end-to-end journey from nomination/sign up, through progression, to completion.
- Engaging with all Profession/Capability Leads to ensure learners are progressing and sufficient time is being allocated towards apprenticeship.
- Supporting business/learners through to EPA/completion.
- Managing invoices for commercially funded learners.
- Analysing MI for discussion with business/profession leads, helping to drive forward progression and increase overall number of completions.
- Challenging data inaccuracies where appropriate, with focus on quality and continuous improvement at all times.
- Monitoring learners in pipeline awaiting sign-up to ensure all providers remain within service level agreement (SLA), escalating to Delivery Office Lead (SEO) where appropriate.
- Dealing with queries, collating risks and issues log from Capability Leads, escalating national/re-occurring issues to Delivery Office Lead.

**Person specification**:
Key Criteria:

- Significant experience using data management software (including Microsoft Excel) to gather, input, manipulate and interrogate data within agreed timescales to meet tight deadlines, demonstrating high attention-to-detail to ensure data accuracy and integrity **(LEAD CRITERIA).**:

- Proven ability to conduct complex analysis of large datasets, identifying patterns and trends and drawing conclusions to inform decision-making and support continuous improvements.
- Have the ability to quickly build effective relationships and engage, challenge, influence and communicate with a diverse range of key stakeholders
- Be a methodical and organised analytical thinker with a continuous improvement focus. You can solve problems and develop proposals, influence outcomes and drive activity to a conclusion even when there is ambiguity.
- Be resilient, able to work autonomously on your own yet thrive on working in a fast
- paced environment that has changing priorities**.**:

- Exceptional leadership skills and experience of working across geographically dispersed teams.
- Experience of developing communications and presentations.
- Role model effective behaviours to ensure that the team is inclusive, engaged and motivated in the work that they do.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Changing and Improving
- Leadership

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

**Location**

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.

**Hybrid Working**

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid work

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