Receptionist - Amu

About the Department

The award-winning Admin Team supporting our Acute Medical Units at NNUH makes the world go round for our medics, patients, and their families This is no ordinary Admin role though, as your office will be a very busy ward area, where you will be embedded with our medical teams. Dealing with patients and their family members, on what is likely not their best day, requires patience, empathy, and the ability to be a good listener. Have you got what it takes to be a member of our team?

What AMU offers?
- Flexible working pattern
- Entrance to not just a job but a career that makes a difference to Norfolk
- Opportunities to innovate in your role and manage projects from start to finish
- Collaborative working approach means that the team is responsible
- Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
- Comprehensive induction to make sure you can hit the ground running
- Opportunities to further your education, and branch out within the Trust or the wider NHS
- Become part of a friendly dynamic team.
- You will gain confidence in a hardworking but rewarding job role.

As a Team and a department, we strive to promote innovation, we love to hear new ideas In this role you will have opportunities to adapt, improve and create new and existing ways of working.

What is AMU looking for?

We are looking for friendly and engaging people, with a ‘can-do’ attitude who are looking to start a career and not just another job. This role will include meeting and greeting all patients and relatives as the first point of contact to our wards. Providing telephone coverage, admitting patients within our various systems, and assisting the ward teams with just about anything they can think of.

To work as part of a clerical team, to cover 24hrs a day seven days a week - liaising with the Nursing and Medical Staff.

The Receptionist will be responsible for accurate maintenance of various records and general administrative and clerical duties. This involves a great deal of liaison with all areas within the Trust and a high degree of patient contact. The Receptionist must have the ability to pay attention to detail.

To rotate between the units, clinics on a regular basis giving full clerical support to each area.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- Ensure Patients Case Notes are prepared and available in a timely fashion.
- Making up patient admission packs in advance of admissions, including producing duplicate label sets, preparing wrist bands, bed cards etc.
- Keep records up to date by using Pas. i.e. Patients referrals, admissions and transfers/discharges from the unit in line with the Trust Pas User Policies.
- File and prepare Patients Case Notes on Discharge - in order to prepare clinical coding form for patient episode and ensure it is completed by medical staff on a daily basis.
- Arrange where appropriate follow-up outpatient appointments.
- Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
- Bed allocation - to ensure information from the nursing staff on discharge/transfers are updated on the patient location board liaising with the Bed Manager and Ward Coordinator on a regular basis throughout the day.
- Manage incoming non-medical telephone calls and deal with them appropriate. To use the fax machine as and when required.
- Where appropriate under Sister or Doctors instructions to telephone the GP to advise of the patient’s death in hospital.
- Provide good communications with other departments (i.e. X-ray, H