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Sales Assistant

7 months ago

Clapham Junction, United Kingdom British Heart Foundation Full time

**Loca**tion**:62 St John's Road, Clapham, London, SW11 1PR

**Hours/Work pattern**:35 hours per week (five days out of seven)

**Contract**:Permanent

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? We are looking for a Sales Assistant to join our store team.

**About the role**

When it comes to generating stock, maximising value, and building customer loyalty, we put a lot of trust in our retail staff. Our Sales Assistants work alongside the management team and volunteers to drive shop performance. As a Sales Assistant you will be involved in **all **aspects of a customer focussed role such as:

- Ensuring highest standard of customer service
- Achieving maximum sales
- Assisting in all store operating procedures such as sorting donations, stock rotation, deliveries, merchandising, pricing, and shop-floor replenishment
- Liaising with E-Commerce team to maximise online sales

As a Keyholder, you will be responsible for the store when there isn't a manager on duty, and this may involve lone working. Therefore, applicants must be 18+ years old.

This position is for 35 hours and includes some weekend working on a rota basis.

**About you**

Previous experience in retail is not essential. However, the desire to achieve the absolute best in customer service is. You will have the ability to work collaboratively with others and be comfortable guiding the activity of volunteer team members.

**Why join the BHF?**

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

- 38 days annual leave
- 25% staff discount
- Health cash plan
- Pension with employer contribution up to 10%
- Life assurance
- Discount options for gym membership
- Discounts with a range of retailers

**About us**

With over 700 stores all over the UK and serving over 30 million customers each year via our omni-channel offerings, sustainability is at the forefront in everything we do. In one year, we save over 71,000 tonnes of items from going to waste. By keeping things in use for longer we reduce waste, helping reduce unsustainable resource use.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner

**How to apply**

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.