Customer Experience Analyst

2 weeks ago


Leicester, United Kingdom e-bate Limited Full time

**Location**: Leicester
- Hybrid (2 days in office p/w)
**Contract Type**: Full Time, Permanent
**Salary**: £23,000 - £28,000 per annum, dependant on experience
**About the role**

e-bate is a SaaS FinTech scaling startup in Leicestershire, taking on the world of rebates and commercial trading agreements in multiple verticals from pharma to automotive to builders merchants and FMGC. We are rapidly expanding our team and are on the hunt for a data analyst type person to fulfil a brand new role at e-bate as part of our Customer Experience team growth.

Reporting to the Head of Customer Experience, The CX Technician will be responsible for completing customer data tasks, ultimately putting all customer master data into our database, configuring customer instances, setting up standard reporting and configuring customer dashboards.

The role will have an element of customer facing interactions in order to troubleshoot data requirements that are largely done through Zendesk or Teams calls, as well as working closely with the internal Customer Success and Technical squads.

You will become an expert in both the backend as well as the main system functionality in order to provide customers with swift responses to their data and operational questions.

This is not an IT support role.

**What we need from you**

Applicants must be comfortable with SQL programming and have some experience of reporting tools such as Tableu and Power BI with knowledge and experience of Amazon Quicksights, which is essential for this role.

You'll need to have at least 1 year of experience in a data cleansing/manipulation role and have the ability to write quality SQL.

You'll be liaising directly with our clients so you'll need to be happy to communicate with people at all levels, with a professional and friendly approach, and the ability to troubleshoot their problems to find a resolution.

We will need you to be a problem solver with creative answers to the issues at hand. It would be great if you enjoyed drilling down into the detail, using your logical skills and working independently after clear instruction.

**You may also have experience in the following**: Data Analyst, Implementation, Onboarding Analyst, Database Technician, Customer Success Analyst, Customer Experience, Customer
Support, Customer Support Specialist, Customer Service Technician, Customer Experience Analyst, User Support Specialist, Customer Success Specialist, Customer Experience Associate, Client Support Specialist, Customer Solutions Technician, User Experience Technician, Customer Relations Specialist, Customer Experience Coordinator etc.

REF-205520


  • Purchasing Analyst

    Found in: Whatjobs ES C2 - 2 days ago


    Leicester, United Kingdom Entech Technical Solutions Limited Full time

    Purchasing Analyst May also suit a Supply Chain Analyst£22.50 - £23.50 FCSA Umbrella (inside IR35)£16.50 - £17.50 payePurchasing Analyst Nr Leicester (close to M1 Leicester Forest Junction)Some limited hybrid working available (you will be required on site min 3 days pw) We are currently looking for a Purchasing analyst with good solid Data Analysis &...


  • Leicester, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **SENIOR MARKETING ANALYST** **LEICESTER** **£45,000** This analyst role provides the opportunity to work for a highly respectable marketing consultancy working with a range of top brands. **THE COMPANY** The company work closely with a range of well-known brands, particularly in retail to provide strategic advice, making a difference to millions of...

  • Senior Data Analyst

    4 days ago


    Leicester, United Kingdom Harnham Full time

    **SENIOR DATA ANALYST** **£30,000 - 38,000** **LEICESTER** Do you have data analysis experience, and are you seeking a new hybrid job in Leicester? If so, we'd love to hear from you! Harnham is looking for a skilled and collaborative Senior Data Analyst to join our client's inclusive and friendly team. This full-timedata analysis role comes with an...

  • Purchasing Analyst

    2 hours ago


    Leicester, United Kingdom Entech Technical Solutions Limited Full time

    Purchasing Analyst May also suit a Supply Chain Analyst 22.50 - £23.50 FCSA Umbrella (inside IR35)16.50 - £17.50 paye Purchasing Analyst Nr Leicester (close to M1 Leicester Forest Junction) Some limited hybrid working available (you will be required on site min 3 days pw) We are currently looking for a Purchasing analyst with good solid Data Analysis &...


  • Leicester, United Kingdom Page Group Full time

    BI Analyst | Qlikview| SQL | Information Analyst | Contract | 6 month contract | Leicestershire (100% remote) **Client Details** A leading healthcare client **Description** - The role of a Information Analyst is a key role in delivering the clients information strategy as it provides a point of expertise for all information and performance reporting for...


  • Leicester, United Kingdom Harnham Full time

    SENIOR INSIGHT ANALYST £30,000 - £40,000 LEICESTER Do you have data analytics and insight experience, and are you seeking a new hybrid job in Leicester? If so, we'd love to hear from you! Harnham is looking for a skilled and collaborative Senior Data Analyst to join our client's inclusive and friendly team! As a Senior Insight Analyst, you will analyse...

  • Assistant Finance Analyst

    Found in: Talent UK C2 - 4 days ago


    Leicester, United Kingdom NEXT Full time

    At Next we have a great opportunity for an analyst to join our growing Credit and Risk Analytics team within Finance. As a team, we are responsible for analysing all aspects of our £1.3B credit portfolio and using data to drive insight on how we can optimise our customer proposition and business profit. You’ll be at the heart of understanding our 3...

  • Customer Experience Administration Assistant

    Found in: Talent UK C2 - 4 days ago


    Leicester, United Kingdom Stonewater Full time

    1 x Permanent, Part Time (27.5 hours per week) 1 x 6 month FTC (27.5 hours per week) Here at Stonewater, we are on the lookout for two Customer Experience Administration Assistants to support the Customer Experience Administration team to deliver a wide range of administrative tasks in respect of our housing service, electronic postroom, and...

  • Credit and Risk Systems Analyst

    Found in: Talent UK C2 - 2 weeks ago


    Leicester, United Kingdom Next Full time

    Credit & Risk Systems Analyst Reports To: Credit & Risk Manager Department: Finance - Credit & Risk Direct Reports: None Location: Enderby Grade: 3 At Next we have a great opportunity for an analyst to join our growing Credit and Risk Analytics team within Finance. As a team, we are responsible for analysing all aspects of our £1.3B...

  • Operations Analyst

    Found in: Talent UK C2 - 2 weeks ago


    Leicester, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a...

  • Operations Analyst

    3 weeks ago


    Leicester, United Kingdom STERIS Canada Corporation Full time

    Select how often (in days) to receive an alert: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a difference in the world around you? Are you...


  • Leicester, United Kingdom 2fawcett - Empowering Recruitment Full time

    **Job description** **Overview** 2fawcett have an exciting opportunity for an experienced Supply Chain Analyst to join our client in Leicester on a permanent basis. As the Supply Chain Analyst, you will work closely with the Procurement to collect and analyse supply chain data and developstrategies to ensure a consistent flow of materials and to resolve any...


  • Leicester, United Kingdom Stonewater Full time

    1 x Permanent, Part Time (27.5 hours per week)1 x 6 month FTC (27.5 hours per week) Here at Stonewater, we are on the lookout for two Customer Experience Administration Assistants to support the Customer Experience Administration team to deliver a wide range of administrative tasks in respect of our housing service, electronic postroom, and centralised...

  • Business Analyst

    2 days ago


    Leicester, United Kingdom Reed Full time

    **Business Analyst // IT Business Analyst // Automation // Digitalisation // Remote // 40 day period till end of March // £450-600/day Umbrella** Key Responsibilities: - Write a comprehensive business case for the program - Conduct options analysis to identify the most viable solution - Support program team in achieving their objectives - Communicate...

  • Data Analyst

    Found in: Talent UK C2 - 6 days ago


    Leicester, United Kingdom Cromwell Full time

    No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform, and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our...

  • Customer Service

    Found in: Jooble UK C2 - 4 days ago


    Leicester, United Kingdom SLS Recruitment Full time

    Sales and Customer Service - Immediate starts available Are you tired of Hospitality and Bar work? Are you bored of working in the hotel/ hospitality industry and of the long and unsociable hours that hotel and bar work has to offer? Do you want to get out of the hospitality and bar industry but use the sale and customer service skills you have gained in the...

  • Purchasing Analyst

    2 hours ago


    Leicester, United Kingdom Entech Technical Solutions Limited Full time

    Purchasing Analyst May also suit a Supply Chain Analyst £50 paye Purchasing Analyst Nr Leicester (close to M1 Leicester Forest Junction) Some limited hybrid working available (you will be required on site min 3 days pw) We are currently looking for a Purchasing analyst with good solid Data Analysis & Strong Excel skills Do you have experience of...

  • Fraud Analyst

    6 days ago


    Leicester, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **FRAUD ANALYST** **£25,000 - £40,000** **MIDLANDS** You could say this fraud role is very much genuine and is the perfect opportunity for an analyst with an interest in banking or retail looking to make their next steps. **THE COMPANY** The company are a well-renowned retail company with hundreds of stores across the UK, and very much a household...

  • Software Test Analyst

    Found in: beBee jobs GB - 3 weeks ago


    Leicester, Leicester, United Kingdom Undisclosed Company Full time

    Title: Software Test AnalystLocation: Hybrid- Bristol or Davenport or LeicesterLength: 6 monthsRate: £400PD Inside IR35SC Clearance Experis are currently on the lookout for a Software Test Analyst to join our Defence client who requires SC clearance.Supporting the Test Team with test documentation including detailed test cases covering both Functional &...

  • Software Test Analyst

    2 weeks ago


    Leicester, United Kingdom Experis - ManpowerGroup Full time

    Title: Software Test Analyst Location: Hybrid- Bristol or Davenport or Leicester Length: 6 months Rate: £400PD Inside IR35 SC Clearance Experis are currently on the lookout for a Software Test Analyst to join our Defence client who requires SC clearance. Supporting the Test Team with test documentation including detailed test cases covering both...