Operations Supervisor

7 months ago

Exeter, United Kingdom MetroRod Ltd Full time

**Technical Planning Supervisor**
**Metro Rod Exeter**
**Salary £28-34K DOE + benefits**

Metro Rod has been leading the way in drainage solutions for over 40 years.

Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across most of the UK, Scotland, and Norther Ireland.

We are looking for an individual experienced in reactive drainage who can support the Branch Manager and Director with the day to day operations of the Franchise. This is perfect for anyone who is currently or has previously worked in domestic & commercial reactive drainage, who is looking for more of an office-based role.

**What does it entail?**

The role is a supervisory role overseeing the engineering team and the day to day running of the drainage business.

You will be the ‘go to’ person for any escalations, technical issues, project plans and larger scale works. There is also an expectation that you will roll your sleeves up where needed and provide any support on-site with repairs & maintenance where needed. Full duties but not exclusive to:

- Provide technical guidance and support to team members
- Collaborate with cross-functional teams to develop project plans and timelines
- Monitor project progress and ensure adherence to deadlines
- Troubleshoot technical issues and provide solutions
- Planning in large scale works
- Processing quotations
- Validating CCTV surveys and producing reports
- Producing RAMS
- Producing quotations after carrying out a site visit
- Assist the Branch manager with organising vehicle repairs and maintenance

**What are we looking for?**
- Good experience in domestic and commercial drainage (blockages and CCTV surveys)
- Good knowledge/experience of drainage civils works is preferable
- Good telephone manner and computer literate
- Good understanding of Health and Safety
- Willingness to complete SSSTS course, and possibly SMSTS
- Ability to write detailed reports and documentation
- Excellent communication and interpersonal skills
- Confident and positive character, able to motivate a team
- Able to build lasting working relationships across the board - within the Franchise and wider business
- Driving license

**What you will receive**
- 28 Days paid holidays
- Pension
- Personal development
- Company van and fuel card
- Branded uniform
- Ongoing Health & Safety and new skills training
- Paid overtime and call out escalation available
- Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
- Company Pension
- 20 days holiday, plus bank holidays

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£34,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- reactive drainage: 8 years (required)
- people management: 1 year (required)
- Report writing: 2 years (required)

**Location**:

- Exeter (required)

Work Location: In person

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