Home Admissions Advisor

4 days ago

Egham, United Kingdom Cinnamon Care Full time

Home Admission Advisor - Sales
Competitive Basic Salary plus generous commission structure
Company Benefits

The Cinnamon Care Collection are proud of Rivermede Court in Egham, Surrey. This is our stunning 80 bed care home that provides the most luxurious surroundings and the very best in care and support.

The Home Admissions Advisor (HAA) will work alongside our other HAA and manage the sales and marketing processes of the home, ensuring the effective daily operation of the Sales & Marketing Department whilst meeting and exceeding budget targets - filling the home with the agreed client base and maximizing revenue.

The HAA will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection.

Our HAA's are expected to promote the home at all times and to carry out external business development, establishing community and professional links.

Main Responsibilities:

- Update the Sales & Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis.
- Co-ordinate input from all team members.
- Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
- Acquire information and collate responses and data from customers as required, includingchasing up outstanding information
- Assist at sales and marketing events with special emphasis on preparation for and
co-ordination of all sales events and exhibitions.
- Record and follow up sales leads to ensure sales targets are met.
- Ensure that all reports are prepared within the required timescale and are accurate.
- Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
- Develop new contacts, and maintain regular and close contacts with all key care influences
- Identify new sales opportunities and ensure that, where possible, these come to completion
- Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.

Person Specification

This role involves working within a team and very closely with the General Manager. You will need to be decisive, self-motivated, proactive, flexible and adaptable. Confident, enthusiastic with a desire to excel in all area. You will need to possess the ability to prioritise your workload and be able to work under pressure. The ability to communicate and manage interpersonal relationships, including influencing skills is essential.

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