Recruitment Officer

7 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
The Recruitment Team at NSFT have a really exciting opportunity for a driven individual, to support the administration and customer service aspect of the recruitment process, from advertising right through to contract issuing.

You will have great administration skills, with experience working on a variety of systems. You will be able to work within a team who support each other daily, but also manage and prioritise a busy and sometimes demanding workload.

We work Monday to Friday 9 - 5 but can offer some flexibility on start and end times. We have recently moved bases to County Hall in Norwich, although we do offer hybrid working, there is a expectation that you're able to attend the office around 2 days a week. In addition to this, we attend recruitment events and support our Trust Inductions at Hellesdon Hospital every other week.

**Main duties of the job**:
Our values of Positively, Respectfully and Together underpin all we do and here’s how they relate to our work and to this role:
As a busy team we have a responsibility to the applicant and to the hiring manager. We therefore work positively to make sure we provide a high level of customer service. This role will include interaction and communication with others. To many we are the first point of contact with the Trust, so we are looking for someone who can demonstrate they understand how key good communication and customer service is.

The recruitment team is committed to offering the best possible experience and this requires us to work respectfully with each other and the wider Trust. You will learn about the end to end recruitment process, acquiring essential administration skills in the process. We will expect you to share our passion for achieving excellence.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us? **We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk? **The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

**Detailed job description and main responsibilities**:
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

For more information on the role, please find attached the job description and person specification.

**Person specification**:
**Qualifications**:
**Essential criteria**:
**Experience**:
**Essential criteria**:

- Capable administrator with experience of managing own workload
- Experience of responding proactively to service needs and meeting tight deadlines
- Experience of dealing with difficult customers
- Experience of working on own initiative

**Desirable criteria**:

- High

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