Cx Insight Manager

4 days ago

Milton Keynes, United Kingdom Santander Full time

**CX Insight Manager, Cards | S3 | Data Science |Milton Keynes / Home Based**

**Milton Keynes, United Kingdom**

**Join our community**.

We have an exciting opportunity to join the Digital Transformation team as a Manager within the Customer Experience Insight team. You'll lead as a strong contributor to the analytical resources/capability of the team, working closely with different partsof the business, and the Cards team in particular, ensuring the department objectives are achieved efficiently and effectively in alignment to our strategic objectives.

**The difference you'll make.**
- Becoming a Cards CX insight expert by building close working relationships with key internal stakeholders to understand and respond to their debit and credit card related Insight/Research needs
- Producing the key insights that drive improvements in the Card's customer experience
- Supporting the development of a new Cards Customer/Consumer survey using a wide range of Qualitative & Quantitative research techniques
- Supporting the implementation of a large scale new NPS research programme via the best-in-class Medallia CX tool
- Supporting the NPS survey project stages from Discovery through to Launch and ongoing BAU management
- Utilising operational and complaints data to improve the understanding of Card's customer experience

**What you'll bring.**
- Advanced knowledge and experience of programming languages such as SQL, Base SAS, Spark or Python
- In-depth experience of analytics and insight generation

**It would also be nice for you to have.**
- Previous experience working within a customer experience role
- Understanding of the 'Cards' business
- Ability to articulate in a compelling way with a working knowledge of Agile methodologies
- Stakeholder Management at all levels

**What else you need to know.**

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or videoconference where possible.

**How we'll reward you.**

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs
- A £500 annual cash allowance to spend on our great range of benefits
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santander's success by investing in our share plans

Learn more about our benefits and family friendly policies

ThePlaceToBeYourself - Everyday Inclusion at Santander

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander**

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values ofSimple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of ourculture at Santander and we will provide you with knowledge to help you manage risks in your role

**What to do next:

- **

If this sounds like a role you're interested in, then please apply.

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