Front of House Team Member

5 months ago

Kingston upon Thames, United Kingdom Fenwick Full time

Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting our Mason & Rye restaurant in Kingston

Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.

Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed
- A proven track record in a customer-facing role within a similar business is desirable, but not essential
- Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment
- Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role
- Excellent communication and strong interpersonal skills are essential for this role

**We offer a competitive salary and benefits package including**:

- 25% Colleague Discount (across most areas)
- 28 days annual leave (inc bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- Holiday Purchase Scheme - option to buy up to 5 days leave
- Business Dress Loan Scheme - interest free loan to buy clothes for work
- WeCare - 24/7 GP, mental health support service, get fit schemes and more
- 'Perks*' - a great way to get discounts, exclusive deals and cashback
- Cycle to Work scheme
- Pension scheme

**About Fenwick**

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.

We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution.

Following the success of our 15 own-bought restaurants and valued restaurant concession partners across our 9 stores; our restaurant business offers an un-rivalled dining experience, showcasing our famous Fenwick hospitality.

**Job Types**: Full-time, Permanent

**Salary**: £11.32 per hour

Expected hours: 36.5 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Referral programme
- Store discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Kingston upon Thames: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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