Receptionist

4 days ago

Hemel Hempstead, United Kingdom Eckoh UK Ltd Full time

Eckoh is an exciting, fast-growing technology company providing large enterprises with innovative Customer Engagement solutions that enable them to engage effectively with their customers, whilst keeping their personal and payment data secure at all times. Our clients include some of the largest and best-known brands across the world.
**Our culture**
We work in an award winning, colourful, dynamic and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Our cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.
With over 250 colleagues spread across the globe, we're a friendly bunch with a lot of knowledge and exciting plans. We're serious about what we do, but we certainly have a sense of humour. Eckoh is brimming with friendly, energetic and creative individuals, who are proud to be a part of our unique success story.
We **Encourage** and support everyone to grow with Eckoh.
We **Challenge**, listen, and are open minded to change and suggestions from others.
As trusted advisors, we use our **Knowledge **to solve challenges and deliver the best for our clients.
We take personal **Ownership** to strive for excellence in whatever we do.
We are welcoming, embrace diversity and respect each other in a spirit of true **Humanity.**
**The Key Responsibilities**
- Managing reception ensuring that the operation runs smoothly, efficiently and professionally at all times making sure all visitors and contractors sign in and out.
- Monitoring the security of the premises and taking appropriate actions as required.
- Managing day to day tasks for the smooth running of the office, whether this is ordering stationary, other facilities items, coordinating events, ordering lunches and arranging postal and courier services.
- Answering all incoming calls with the appropriate greeting and manner and announcing calls on transfer when required.
**Reception Duties**
- Operating the Avaya 1/x attendant Switchboard.
- Meet and Greet clients, visitors and interviewees and make them feel welcome.
- Allocating parking permits and visitor parking.
- Ensuring the visitor and security procedures are followed.
- Making entry passes and entry forms.
- Sorting post daily for various departments and dealing with couriers and parcel deliveries.
- Order all stationery within budget and keep records.
- Order facilities, coffee, sugar, tea, and cleaning equipment i.e. hand towels, toilet rolls, soaps, kitchen rolls within budgets.
- Booking hotel rooms when required.
- Ordering lunches and buffets for meetings upon request.
- Ordering flowers for employees for special occasions.
- Organising taxis upon request.
- Coordinating and organising events with HR team
- Assisting Office Manager in various office management tasks
- An ambassador of Eckoh with a warm and welcoming personality.
- Must have outstanding relationship building skills, both internally and externally.
- Must be able to demonstrate excellent communication skills with the ability to communicate professionally and clearly at all levels across the organisation and with visitors.
- Excellent use of MS office.
- Strong initiative and ability to prioritise workload.
- Good problem-solving skills.
- Must be an excellent team player.
- Experience in a customer facing role.
- Previous experience in a customer facing administration role using MS office is essential.
**Our benefits**
- 25 days holiday and increases with service (pro rata)
- Excellent Share Incentive Scheme
- Employee Recognition scheme
- Free tea, coffee, fresh fruit
- Relaxation floor (lunch area, quiet room, pool table, Xbox)
- Well-being initiatives, such as in-house Reflexology and Sports Massage
- Discounted offers
- Team days and Volunteering events
- Christmas & summer company events
- Discretionary annual bonus
- Life insurance
- Simply Health Employee Assistance programme
- Access to group Bupa membership scheme (Salary Sacrifice)

**Job Type**: Permanent

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