Weekend Cashier/sales Advisor

3 months ago


London, United Kingdom The Nunhead Gardener Full time

**About The Nunhead Gardener**

The Nunhead Gardener is a fast-growing and highly unique family-run group of garden shops. We are independently owned, and we pride ourselves on our team of knowledgeable horticulturalists who are always on hand to offer friendly, expert advice regarding all indoor and outdoor gardening matters. We always place ourselves at the heart of the communities in which we open our stores.

We punch well above our weight in terms of the service we provide, the experience we offer customers, the unique product range we carry and our legendary product displays.

We’re extremely passionate about our people, and with ambitious future plans, it’s an exciting time to join us.

**The opportunity**:
Strong, friendly, outgoing and enthusiastic Cashier/Sales Advisor wanted to work in our Elephant Park Store. Great customer service skills and a keen eye for detail are a prerequisite for this role.

Must be well presented, outgoing and friendly, able to quickly build a good rapport with customers.

Training and support will be given in order to develop or acquire the knowledge to assist our extensive and varied customer base.‪
- ‪Working hours will be predominantly at weekends.
- Shifts will be 4 - 6 Hours between 10 am and 7 pm
- We will consider part-time applicants.

You will be based at our Elephant Park Garden Centre and may be called upon to work in our other stores (Opening times vary).

**Responsibilities**:
You will support the Senior Store Management in the daily operations of the store which includes but is not limited to;
- Handle transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Redeem vouchers and gift cards
- Resolve customer complaints, guide them, and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving the establishment
- Maintain clean, tidy and well-stocked till areas
- Process returns (with the assistance of a supervisor) and check to see if items are damaged
- Answer customers' questions and get a manager if the answer doesn't solve the issue
- Gift wrap items
- Provide excellent customer service
- Keep the shop clean & tidy
- ‪Ensuring the retail space is presentable and safe for customers
- ‪Stock management including watering and care of plants
- Any other ad hoc duties as requested by the management

You will work quickly, decisively and always with clear goals in mind.

You will be organised, self-motivated and responsible, taking ownership of your projects. You will enjoy collaborating with others.

**Experience, Skills and Traits required**:

- Plant knowledge is helpful but a healthy interest is essential
- Be confident, friendly, outgoing and enthusiastic
- You will be passionate about delivering exceptional levels of customer service
- You will be obsessively organised, tidy and have an eye for detail
- You will be flexible in your approach and open to trying new things
- You will possess excellent interpersonal skills
- You will be honest, open and operate with integrity
- You’ll get excited about learning new things and sharing your knowledge with others
- You will have a love of plants and all things related to gardening

**Benefits**:

- The opportunity to be involved in a forward-thinking, customer focussed, technology-driven, agile, fast-growing small business
- Pay rate in-line with industry-standard and dependent on experience.
- 28 days holiday allowance (including bank holidays)
- Sales target bonus
- Company contributed pension after 3 months
- Generous staff discount
- Access to our health assured employee assistance programme
- Bike to work Scheme



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