Museum Assistant

Duties:

- Provide excellent customer service and hospitality to guests
- Assist with check-in and check-out processes
- Handle guest inquiries and resolve any issues or complaints
- Maintain cleanliness and organization of the lobby and common areas
- Assist with administrative tasks such as answering phone calls, taking reservations, and managing guest requests
- Collaborate with other team members to ensure smooth operations

Duties and Responsibilities ;
1. To undertake all building and safety checks, including maintenance check, fire and intruder alarms, testing of alarms and fire call points, legionella flushing regime, emergency lighting tests and checking of defibrillator and first aid box etc. Completing all relevant paper work and reporting faults to Museum Services Officer for actioning.

2. To ensure the highest level of security and public order in buildings and at events, including the regular surveillance of galleries and external areas, and prompt reporting of incidents, security breaches and faulty displays or equipment.

3. To carry out cleaning and housekeeping duties as per cleaning rota, ensuring the highest standards of cleanliness and hygiene, in both interior and exterior locations, and to ensure records and paperwork are completed for same.

4. To record enquiries, offers of donations and complaints, referring appropriate documentation to Curatorial staff as required.

5. To assist with the implementation of a pest management programme for the Museum.

6. To guide and monitor contractors as required, ensuring compliance with health and safety regulations and the security of the collections, reporting issues as required.

7. To carry out reception and shop duties, and handling cash in respect of takings for shop goods, tours, workshops, events, room hire, photographic sales and reproduction.

8. To assist with the Curatorial team with a variety of tasks relating to installing exhibitions, collections research, preparing and painting exhibition spaces, transcribing oral history recordings, administration, family and history queries, assist with basic conservation and cleaning and photography as required, including the safe use and proper storage of materials and equipment.

9. To prepare rooms and external spaces for functions and events, including the setting up of audio-visual equipment and tables and chairs, informing patrons of safety and evacuation procedures, and the safe use and proper storage of equipment after use.

10. To deliver tours of buildings and exhibitions, including costumed tours, living history interpretation, murder mystery events and reminiscence tours. This may involve supporting the Education and Outreach Officer in delivering tours of local sites.

11. To assist the Education and Outreach Officer with the preparation and delivery of a variety of events and educational activities for all ages and abilities, such as seasonal events, birthday parties, workshops, curriculum-based school visits and reminiscence box loans.

**Requirements**:

- Previous experience in a hospitality or customer service role is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills, including knowledge of reservation systems
- Flexibility to work different shifts, including evenings, weekends, and holidays

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

**Salary**: £11.59 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)
- Clerical/Admin: 1 year (required)
- Cash handling: 1 year (required)

Work Location: In person