Summer Cleaning Services Assistant

5 months ago

Stirling, United Kingdom Stirling Hotel Services Ltd Full time

We are currently recruiting Summer Cleaning Services Assistants to assist the University of Stirling in its vision to deliver an outstanding customer experience to guests staying in University accommodation over the summer months.

In the summer months the accommodation team are responsible for delivering a quality experience to paying guests using the University of Stirling's accommodation.

As part of the accommodation team, Summer Cleaning Services Assistants will be primarily based within a cluster group comprising of a number of residential properties. The role holder is required to ensure the highest standards of cleanliness are maintained throughout the buildings. Flexibility in location is required to ensure all cluster cover is maintained, particularly during periods of customer departure and arrival.

Reporting directly to an on-site Housekeeping Supervisor, the role holder will be responsible for ensuring designated areas are cleaned in accordance with specifications and ensure areas are prepared for customer use. As a front facing role holder, Summer Cleaning Services Assistants will be expected to provide excellence in customer care to all users of the accommodation.

**Key Duties and Responsibilities**
- To ensure the following areas are cleaned and maintained to the highest standard:

- Kitchens - to include cookers, microwaves, work surfaces, floors, walls, tiling, cupboards, fridge and freezers (when property is vacant), emptying of waste bins and cleaning of bins.
- Living Room / Dining Area - to include floors, furniture, high and low dusting, walls.
- Bath / Shower Rooms - to include bath, shower, shower door, tiles, walls, floors, mirrors, pipe work, shower head cleaning.
- Bedrooms - to include wash hand basin, surfaces, high and low dusting, emptying waste bins, mirrors, making of beds (as required).
- Stairwells / Lift Areas - to include vacuuming of all areas, surfaces, paintwork, high and low dusting, doors.
- To report any maintenance or damage issues to the Accommodation Operations Assistant for that building.
- Report any cleanliness issues to the Cleaning Services Supervisor.
- To report any areas of concern regarding student welfare immediately to Accommodation Services.
- To ensure that safe working practices are maintained in the workplace, particularly ensuring compliance with all instructions relating to the use and storage of chemicals/materials and equipment provided for the role.
- To ensure only the equipment provided is used for the role.
- To complete regular sanitising in relation to Legionella treatment and to report when such works are completed.
- To assist with water flushing as required.
- To complete a full deep clean of all areas at the end of occupancy periods, as directed by the Housekeeping Supervisor
- To undertake room preparation in relation to bookings, this may include making of beds, literature distribution, hospitality provision set up, etc.
- To ensure all lost property is dealt with in accordance with University policies and procedures.
- Ensuring work is undertaken in conjunction with agreed risk assessments and ensuring compliance with health and safety guidance at all times.
- To provide excellence in all areas of customer service.
- To deal effectively and efficiently with any customer enquiries.
- To attend and participate in relevant training and development to ensure that operational and safety standards are always maintained.
- To ensure manual handling practices are observed at all times.

**Person Specification - Knowledge & Experience**
- Previous experience of cleaning duties.
- Knowledge of safe working practices and COSHH requirements.
- Evidence of being self-motivated with a “can do” style and approach.
- Knowledge of the University. (desirable)
- Experience of working with students. (desirable)

**Behaviours / Competencies**
Customer Service is at the heart of what we do and those who join our team will need to feel and demonstrate the same priorities even in the most demanding situations. Lifelong memories are created by experiences our students have during their time at University; the relationships they develop and the services they receive from staff working within Accommodation Services forms a significant part of this experience.

We place great importance on behaviours and attitudes during the selection process to ensure that we bring people into the University who support the way we do business. In addition to the duties and responsibilities associated with this role, the role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

1. Managing self and personal skills
Being aware of own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
2. Delivering excellent service
Providing the best quality service to external and internal client

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