Personal Assistant

2 weeks ago


Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Band 4 Surgical P.A. - Trauma & Orthopaedics

West Suffolk Hospital

35 hours per week - Monday to Friday

We are seeking a highly motivated and passionate P.A. to join the Trauma & Orthopaedic Team at the West Suffolk Hospital.

The post holder will be responsible for providing a high level of comprehensive secretarial and administrative support to the Trauma & Orthopaedic Department.

As well as having the required typing qualifications you will also have excellent telephone skills and be able to demonstrate the ability to communicate appropriately with patients, relatives and professional staff within the department.

The successful applicant will also be required to cross cover for colleagues during periods of annual leave and other types of leave.

**For further information or to arrange a visit please contact**:
Sue Clark, Surgical Secretary Manager, on extension 3031.

To provide a comprehensive personal assistant/secretarial service in support of the Trauma & Orthopaedic department.
- Transcribing dictation and actioning clinic outcomes
- Monitoring and updating patient pathways
- Dealing with patient enquiries
- Diary management
- Attending meetings
- Clinic changes
- Monitoring departmental pools and actioning messages

The above list covers some of the duties within this role.

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see job description for further details.
- Patients are referred to the Hospital via Electronic Referral System or internally via Ecare. The PA will monitor the departments electronic referrals pools and print or forward any relevant letters for the Orthopaedic Department, for review. New referrals are communicated to the PRMC (Patient Referral Management Centre) where appropriate.
- To receive post and deal with routine correspondence, undertaking follow-up action as directed. This may include replying personally to letters and preparing draft letters for signature.
- To transcribe from dictation, written text or digital dictation, all correspondence, reports or notes for the Orthopaedic Department and team, checking detail in patient case notes and ensuring letters are grammatical and well-presented. Also to understand the necessity of coding patients correctly with the IPT system when transferring patients from the West Suffolk Hospital to another Hospital.
- From within the dictation, identify indicated actions and action accordingly. Check that tests and investigations have been arranged as indicated.
- To collate all X-Ray and Pathology reports and to present them to the Orthopaedic Department, ensuring that all abnormal results are highlighted for further action by medical staff. Monitor expected results and where these are outstanding or urgently required, access results on the hospital computer system, ensuring these are seen by medical staff. Take follow-up action as instructed,which may include informing GP’s of abnormal results which require immediate treatment, as indicated by the medical team.
- To obtain investigation results and other information from other hospitals,and to organise referrals for ongoing treatment and/or specialist tests at other hospitals and centres of excellence.


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