Head Housekeeper

4 weeks ago

Windsor, United Kingdom The Sir Christopher Wren Hotel Full time

**Head Housekeeper**:
From £32,000 per annum DOE plus excellent benefits

Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of individually styled bedrooms, a modern conference centre, The Brasserie restaurant and bar, and the Wren's Club spa and fitness centre. The perfect riverside location is just steps from Windsor Castle, and is popular for tourists as well as visitors for meetings and events.

An exciting opportunity for an experienced hotel Head Housekeeper, or strong Deputy looking to take the next step in their career; who has a “hands on” approach to leadership, and wants to work for a company who cares about and invests in their properties.

**£600 REWARD - Join us and you can receive a £300 Welcome Payment in months 3 and 6 of Employment**

Our Housekeeping team are key to ensuring that our guests have a comfortable & enjoyable stay. As our Head Housekeeper you will be managing a team to provide our guests with a high standard of cleanliness and comfort ensuring their maximum satisfaction meaning they will want to return to stay with us.

**Why join us at The Wren?**

At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:

- Wagestream - flexible access to your earned salary & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential

**What will you be doing as our Head Housekeeper?**
- Maintaining and improving operating standards, ensuring consistently high standards of cleanliness & product in bedrooms and public areas.
- Controlling departmental expenses including linen, cleaning products, guest supplies and wages in line with business levels
- Leading and motivating the team to deliver excellent customer service ensuring maximum guest satisfaction.
- Ensuring good clear lines of communication between the Housekeepers and Front Office and Maintenance teams
- Monitoring VIP allocations and special requests.
- Monitoring guest feedback and ensuring actions are taken to rectify any shortfall in standards.
- Managing and developing the teams’ skills through training and coaching and via the appraisal process
- Implementing and monitoring health and safety practices and procedures
- Liaising with our Deputy General Manager and Head Office regarding refurbishment plans/projects.
- Duty management shifts as required

**As our Head Housekeeper you'll have**:

- Solid experience as a Deputy or Head Housekeeper in a quality hotel of 150 rooms or more.
- Good financial awareness with a full understanding of controlling costs in particular linen supplies & wages.
- Self-motivation and be able to motivate others to achieve through proven man-management skills, coaching and team building.
- Strong organisational skills and be able to implement, work with and monitor systems and procedures ensuring attention to detail at all times.
- Good understanding of all applicable health and safety legislation.
- Be IT literate, ideally with working knowledge of Opera PMS.
- An excellent command of written & spoken English and numeracy.

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