First Payments Agent

5 days ago


Manchester, United Kingdom Bridgewater Finance Group Ltd Full time

At Bridgewater Finance Group we have a singular goal of being 'here to help', offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heartof everything we do.
We are looking for a First Payments Agent to join our team within our Pre-Appointment. The role involves speaking with our customers and setting up their first payment to their financial management programme.
In this role, we are looking for someone with experience in a payments or customer service call centre environment, Debt Management or Insolvency experience is preferred but not essential. An understanding of taking personal banking infomation and dealing withvulnerable customers.
Job Overview:

- Chasing bank details
- Welcome Call
- Dealing with CIC
- Catch up arrangements
- dealing with vulnerable customers
- dealing with customers who are in arrears
We would love to hear from you if:

- You have experience within a payments or customer service environment
- You have the ability to communicate well and handle objections comfortably
- You have a good telephone manner and can adapt your approach to the needs of a customer
- You are self-motivated
- You can multitask, have good time management skills, and work well with a team
- You have good numeracy and IT skills
Benefits at Bridgewater Finance Group:

- Competitive base salary plus weekly and monthly commission structures
- Companywide early Friday finishes
- Promotion opportunities as early as 6 months
- Desirable Grade II listed city centre office and excellent facilities including onsite gym and Starbucks
- Lively social scene and corporate events such as an annual summer ball



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