Helpdesk Technician

2 weeks ago


Southampton, United Kingdom IT Talent Solutions Ltd Full time

My client is seeking an experienced, logical and ambitious Helpdesk Support Technician in the Southampton area, to join an expanding team.
Salary 20K-25K DOE.
This is a fantastic opportunity for progression and career development - to join a very enthusiastic team who pride themselves on excellent customer service and IT support to clients.

**Responsibilities**:

- Responding to tickets and answering calls.
- Provide remote support in order to resolve problems.
- Liaise with the wider IT team; managing and escalating tickets.
- On-site tech support, on client sites.
- Meeting SLAs and adhering KPIs.
- Update and contribute to documentations.
- Off-boarding and On-boarding users.
- Monitoring backups and reporting on issues; daily.
Key Skills:

- Experience in IT support environment.
- MSP environment.
- Experience of supporting Windows Desktop.
- Knowledge of PC, Laptop and Printer hardware.
- Knowledge of MS Office suite.
- Basic Knowledge Cabling and It Networking.
- Great interpersonal skills, perfect communications skills.
- Excellent problem-solving capacity/ logical.
- Full driver's Licence.
Desirables:

- VoIP support
- Office 365
- Mac OSX
- Server Admin
- Any IT certifications are a bonus e.g. CCNA etc



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