Network Administrator

2 weeks ago

Northwich, United Kingdom Payzone Bill Payments Full time

**Primary responsibilities**:

- Ensure all relevant identification checks are carried out correctly and meeting regulatory requirements;
- Ensure all information is accurately recorded on internal and external requirements;
- Provide excellent customer service - keeping the customer informed of the process from boarding to terminal delivery and live;
- Identify common sellers’ errors and any trends through the correct route to reduce avoidable errors;
- Update the CRM system to ensure accurate customer records are maintained;
- Active changes to customers account details (change of address, bank details etc);
- Sending out EFT and Dongle Addendums
- ID&V Changes

**Secondary responsibilities**:

- Ensure all queries, requests and demands are responded to and where possible resolved to the satisfaction of all parties concerned
- Written communication with merchants to resolve account queries
- Engage with merchants on phone calls when written communication is not suitable
- Available to answer calls during busy periods
- Ensure systems are updated accurately as required
- Work on ad-hoc projects and initiatives when required to drive business improvement
- Liaise closely with relevant internal departments to resolve issues and queries

**Personal Attributes**
- Excellent communication and interpersonal skills;
- Computer literate;
- Adaptable to change;
- Able to self-motivate;
- Be able to use own initiative;
- Constructively challenge decisions;
- Hardworking and conscientious;
- Excellent time management and organisational skills;
- Excellent attention to detail;
- Previous administration skills would be preferred.

**Review Arrangements**:
The details contained in this job description reflect the content of the job at the date it was prepared. However, it is inevitable that over time, the nature of the jobs may change. Existing duties may no longer be required, and other duties may be gained without changing the general nature of the post or the level of responsibility entailed. Consequently, Payzone Bill Payments will expect to revise the job description from time to time and will consult with the post holder at the appropriate time.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £20,000.00-£23,500.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Overtime

COVID-19 considerations:
Hybrid working policy in place

**Experience**:

- Administrative: 1 year (preferred)

Work Location: Hybrid remote in Northwich CW9

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