Tenancy Sustainment/ Support Worker

6 months ago

Birmingham, United Kingdom Spring Housing Association Full time

Do you have an interest in working with vulnerable adults at risk of homeless? Are you seeking a new challenge or the next step in your career? If so, we are looking to recruit motivated and experienced Tenancy Sustainment Workers to join our charity.

You will be responsible for supporting customers to actively live healthy, happy independent lives within their homes in communities through early targeted prevention, personalised support and partnership working. This role is a holistic role focused on housing and support of our customers.

The focus will be on support to build resilience, improve wellbeing and move towards independence.

This role is a varied role, and brings a variety of different challenges, whilst also being a rewarding role to be involved in. You will be responsible for a patch of properties which will involve both support role duties, alongside housing management. You will join a successful team of other Tenancy Sustainment Workers, who you will work alongside.

You will provide support to people with a variety of needs, including offending behaviour, mental health issues, substance misuse, issues around family breakdown, neighbourhood disputes, behavioural problems, anti-social behaviour.

To be successful, you will have:

- a genuine desire to support and help people gain independence and control in their lives;
- experience of delivering intensive housing management and health and safety across multiple sites;
- ability to manage challenging situations and make decisions confidently;
- ability to deliver high quality, structured and time limited interventions that have a lasting impact on customers lives;
- experience of managing complex and difficult situations in relation to vulnerable client groups;
- ability to effectively liaise with a range of service providers or agencies to establish or improve services for customers;
- ability to communicate to a range of different individuals, with the ability to adapt your style;
- an understanding of delivering high quality customer focused customer led services;
- ability to be self-motivating, work under pressure and manage time effectively;
- ability to work flexibly, including working evenings and weekends to meet the needs of customers;
- excellent written and verbal communication skills;
- outstanding organisational and time management skills; and
- enhanced DBS check required.

As part of our commitment to making Spring a great place to work, we offer a comprehensive reward and benefits package.

**For further information on how to apply**:
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: Up to £26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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