Technical Support Representative
2 weeks ago
**Technical Support Representative**:
Ashford, England, United Kingdom
**Why Verifone**
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
**About the role**
In this role, you will be providing frontline telephone product/solution and general customer support to our clients, resolving customer queries and promoting excellent customer service both internally and externally.
You will report to the Customer Support Team Leader on the Merchant Helpdesk.
PAYware OCIUS Customer Support consists of a bustling merchant helpdesk providing the link between our client base and other internal teams and is the first point of contact for our customers. To join our team, you will need:
**Shift Pattern**
In this role, you will operate on a 45 hour per week contract. The shifts will be primarily Monday - Friday, with an additional weekend day shift every 3 weeks.
The helpdesk operates 08:00 - 20:00 Monday - Saturday, and 10:00 - 17:00 Sunday.
Monday - Friday shift patterns: 08:00 - 16:00, 09:00 - 17:00, 12:00 - 20:00
Saturday shift patterns: 08:00 - 16:30, 09:00 - 17:30, 11:30 - 20:00
Sunday shift pattern: 10:00 - 17:00
**What you'll do**
- You will be the first point of contact for all customers for product/solution support
- You will use a support database to log up cases and queries
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- You will resolve customer queries on products/solutions whenever possible and refer to other teams as required
- You will continually support the business by ensuring excellent customer service internally and externally
- You will accurately update and maintain internal records and systems
- You will aid in any adhoc administrative matters or projects when applicable
- You will have the ability to work logically, being accurate and thorough, whilst paying attention to detail
- You will be able to multi-task, particularly under pressure and to deadlines, and within SLA
- Ability to establish time requirements and set customer expectations accordingly
- Identify and suggest possible improvements on procedures
**What qualifications will you need to be successful?**
- Good interpersonal and customer care skills
- The ability to be objective and think outside of the box
- To be able to work well individually as well as with a team
- To be reliable
- To be willing to be responsible, take ownership and use your own initiative
- Good analytical and problem-solving skills
**OUR COMMITMENT**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
***:
- Required
- First Name *- Last Name *-
- Phone *- Location (City) *Locate me
- Resume/CV *- Attach
Dropbox
- or enter manually
- (File types: pdf, doc, docx, txt, rtf)- Cover Letter- Attach
Dropbox
- or enter manually
- (File types: pdf, doc, docx, txt, rtf)- Have you ever been employed by Verifone? *- How did you hear about us? *- Please select
- Please select- If referred by a Verifone employee, please let us know who referred you?(applicable only if you have responded as 'Referral' to the prior question)
- Are you flexible on your working location? *- Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? *- Are you currently a citizen of any of these countries: Cuba, Iran, North Korea, Syria *- What are your salary expectations for this role?- LinkedIn Profile- Website-
- Please select
- Please selectOffice Perks
Company Social Outings
Health & Wellness
Dental Insu
-
Advanced Technical Support Representative
2 weeks ago
Ashford, United Kingdom Verifone Full time**Advanced Technical Support Representative**: Ashford, England, United Kingdom **WHY VERIFONE**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment...
-
Technical Support Representative
1 month ago
Ashford, United Kingdom Verifone Full time**Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...
-
Technical Support Representative
1 week ago
Ashford, United Kingdom Verifone Full time**For over 35 years, we've been making history. Now, we're creating the future.** **Techs on the beach** On April 14, 1981, in Honolulu, Hawaii, William "Bill" Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who'd been swindled by people handing out bad checks. Bill's product was a kind of...
-
Sales Development Representative
3 days ago
Ashford, United Kingdom Sauced. Full timeOur ClientnIf you’re looking to launch your career in sales in an awesome business with tonnes of growth potential, this could be the place for you. Our client is a scaling tech business with a platform built for the recruitment industry, their software will transform the recruitment sector internationally in the next few years. They’re well established,...
-
Sales Development Representative
3 days ago
Ashford, United Kingdom Sauced. Full timeOur ClientIf you’re looking to launch your career in sales in an awesome business with tonnes of growth potential, this could be the place for you. Our client is a scaling tech business with a platform built for the recruitment industry, their software will transform the recruitment sector internationally in the next few years. They’re well established,...
-
Sales Development Representative
3 days ago
Ashford, United Kingdom Sauced. Full timeOur Client If you’re looking to launch your career in sales in an awesome business with tonnes of growth potential, this could be the place for you. Our client is a scaling tech business with a platform built for the recruitment industry, their software will transform the recruitment sector internationally in the next few years. They’re well...
-
Sales Development Representative
3 days ago
Ashford, United Kingdom Sauced. Full timeOur ClientIf you’re looking to launch your career in sales in an awesome business with tonnes of growth potential, this could be the place for you. Our client is a scaling tech business with a platform built for the recruitment industry, their software will transform the recruitment sector internationally in the next few years. They’re well established,...
-
Sales Development Representative
3 days ago
Ashford, United Kingdom Sauced. Full timeOur ClientIf you’re looking to launch your career in sales in an awesome business with tonnes of growth potential, this could be the place for you. Our client is a scaling tech business with a platform built for the recruitment industry, their software will transform the recruitment sector internationally in the next few years. They’re well established,...
-
Sales Development Representative
2 days ago
Ashford, United Kingdom Sauced. Full timeOur ClientIf you’re looking to launch your career in sales in an awesome business with tonnes of growth potential, this could be the place for you. Our client is a scaling tech business with a platform built for the recruitment industry, their software will transform the recruitment sector internationally in the next few years. They’re well established,...
-
Branch Member Representative
1 month ago
Ashford, United Kingdom Nationwide Building Society Full timeOn behalf of **Nationwide Building Society,** AMS are seeking a **Branch Member Representative** for a 12 week contract with the possibility of permanency, **working within our Ashford Nationwide Branch.** **What you’ll be doing** Temporary Member representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and...
-
Sales Development Representative
3 days ago
Ashford, United Kingdom Sauced. Full timeOur ClientIf you’re looking to launch your career in sales in an awesome business with tonnes of growth potential, this could be the place for you. Our client is a scaling tech business with a platform built for the recruitment industry, their software will transform the recruitment sector internationally in the next few years. They’re well established,...
-
Ashford, Kent, United Kingdom Office Angels Full timeAre you a creative and Tech-savvy individual? Do you have a degree in Electrical Engineering and/or experience using CAD? If you have a passion for design, technical support, and customer service, this could be the perfect role for youYou'll be joining a growing family business, who are based in the most modern, super high tech offices in Ashford This...
-
Senior Technical Support Officer
1 month ago
Ashford, United Kingdom Kent County Council Full timeAdvert Kent County Council Highways has a vital role to play in ensuring the County stays on the move by maintaining and enhancing our road networks. Reducing congestion is a key role for the KCC Street Works section, with their work designed to meet the mission statement “manage the use of Kent’s roads to help people make safe and reliable...
-
Sales Development Representative
1 month ago
Ashford, United Kingdom Diamond Search Recruitment Ltd Full timeDiamond Search Recruitment are delighted to be representing our client, With a strong leadership team, strategic and exciting growth plans, a great product portfolio and already working with recognised brands, this is an exciting opportunity! **The Role**: **Responsibilities Include**: - Be the first point of contact to engage with potential customers. -...
-
Customer Service Representative
3 days ago
Ashford, Kent, United Kingdom Reed Full timeCustomer Service Representative Location: Bromley Job Type: Full-time Salary: Competitive Experience: Minimum 1 year We are seeking a dedicated Customer Service Representative to join a company based in the Bromley area. This role is ideal for someone with a passion for customer service and a minimum of one year’s experience in a...
-
Senior Technical Manager
3 weeks ago
Ashford, Kent, United Kingdom D R Newitt & Associates Full timeJob Title: Site Technical Manager - FMCG We are a leading FMCG business with a sterling reputation in the industry. Our commitment to quality, innovation, and customer satisfaction has positioned us as a top player in the market. As the Site Technical Manager, you will play a pivotal role in ensuring the highest standards of product quality, safety, and...
-
Senior Technical Support Engineer
5 days ago
Ashford, Kent, United Kingdom Jobit Full timeOur client,Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud. They are currently recruiting a Senior Technical Support Engineer. As the...
-
Technical Manager
2 months ago
Ashford, United Kingdom Carrier Full timeAbout the role The Technical Manager is responsible for the oversight and the development of Fire Safety Products and provide quality assurance of current fire detection Products. The Technical Manager can review building control consultations for simple, complex and fire engineered design submissions. Provide support and guidance to the business whilst...
-
Caseworker
1 month ago
Ashford, United Kingdom Victim Support Full timeWe have an exciting opportunity for a Caseworker to join the Kent Team, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear...
-
Hate Crime Advocate
1 month ago
Ashford, United Kingdom Victim Support Full timeWe have an exciting opportunity for a Hate Crime Advocate to join the Kent Team, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love...
