Service Support Supervisor

3 weeks ago

London, United Kingdom Build on Belief Full time

**Service Support Supervisor (London)**

**Salary**: £26,520

**Hours**: F/T post, 37.5 hours per week (Tuesday - Saturday)

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Service Support Supervisor to work with our team in Ealing and develop a service user involvement programme for the wider treatment system in Ealing.

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.

**Closing date: Tuesday, 23rd April 2024**

**JOB DESCRIPTION: Service Support Supervisor**

**TITLE**: Service Support Supervisor

**SALARY**: 26,520

**HOURS**: F/T post, 37.5 hrs per week (Tuesday to Saturday)

**BASED AT**: Ealing RISE, 99 - 103 Broadway, Ealing, London W13 9BP (and occasionally 69 Warwick Road, Earls Court SW5)

Note: It is expected that working in multiple sites in the borough of Ealing will be required.

**REPORTS TO**: Operations Manager for Build on Belief and the Lead Manager for the Weekend Service.

**JOB PURPOSE**: To support the effective running of Build on Belief socially based support and befriending services in Ealing during the week and develop a service user involvement programme for the wider treatment system in Ealing.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:
**1. Supporting a Service**

The Service Support Supervisor is expected to work with the Lead Manager to ensure that the running of a socially based support and befriending service is done in line with Build on Belief mission to offer a place where service users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Polices and Procedure of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG).

The Service Support Supervisor will work with the Lead Manager, Staff Team, Team Leaders, Facilitators and Volunteers to ensure all work within the Policies and Procedures applicable to their role and the SOPOG.

They will be responsible for the supervision of members of the volunteer team under the direction of the Lead Manager.

They will be responsible for accurate petty cash expenditure reporting, the submission of time sheets and the submission of volunteer supervision notes under the direction of the Lead Manager.

**2. Training**

The Service Support Supervisor will attend all relevant training provided by Build on Belief at 69 Warwick Road, Earl’s Court, as directed by the Lead Manager for Ealing and the Operations Manager for Build on Belief.

The Service Support Supervisor will attend the monthly staff meeting at 69 Warwick Road, Earl’s Court and any other relevant meetings as instructed by the Operations Manager for Build on Belief.

**3. BoB Policies and Procedures**

As per their contract of employment, Service Support Supervisor are responsible for abiding by all Build on Belief Policies and Procedures and to make sure colleagues and volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines.

In addition to compliance with the Serious Incident Policy, all Team Leaders and The Service Support Supervisor are responsible for reporting all incidents occurring in their service as detailed below. The Lead Manager is accountable for ensuring the guidelines below are adhered to without exception.

**4. Incident Reporting**

The Service Support Supervisor, under the direction of the Lead Manager will be responsible for ensuring incident reporting is done within both the guidelines and timelines set out in the SOPOG, when applicable.
- All incidents, including those that may be considered minor, persistent, and abusive language being an example, will be reported in **writing within 24 hours** of their occurrence.
- Incidents that take place on-line or through other digital activity will also be reported in **writing within 24 hours**.
- Incidents will be recorded on the Build on Belief incident report form and sent to the Operations Manager and Chief Executive. They will be password protected.
- It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Operations Manager.
- Where applicable, incidents will be uploaded onto Datix (or other relevant systems used by the main service providers) **within 24 hours** of their occurrence.
- Any incident that results in an individual being excluded from a service, for however short a period, will be considered an incident and must be reported in **writing within 24 hours** of its occurrence. It should be noted, there are **no exceptions** to the above.

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