Pcn Care Coordinator

2 months ago


Gateshead, United Kingdom Second Street Surgery Full time

Purpose of Post To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Care Coordinator will act as the first point of call for patients; receiving and directing them to the most appropriate care and answering their enquiries. In addition to reception duties they will also carry out administrative tasks to support the delivery of an efficient caring, and high quality service to our patients. Care Coordination 1.

Signposting, navigation and coordination of services Supporting migrant patients to get the care they need Making referrals to the Community Pharmacy Consultation Scheme Signposting patient to services and clinicians that will meet their needs Helping patients to navigate health, social care and VCSE services including accompanying them in consultations or in attending other services where required Supporting patients to register with the practice where there is a barrier, ie language, cultural considerations etc. Carrying out cancer care review calls and arranging follow up with the GP or other appropriate clinician as required Supporting patients with complex needs by carrying out calls to ensure they attend for reviews and working with the MDT to remove any barriers to them accessing care Reception Duties 2. Receiving and Directing Patients Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently Warmly welcome and register new patients who are in the practice area and inform patients of practice facilities. Provide help to patients with general enquiries, and to assist them to make appointments, using the computer appointment system.



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