Helpdesk Coordinator

4 weeks ago

BurtononTrent, United Kingdom OCS Group UK Ltd Full time

To provide a high-level Customer Service support to the internal and external customers for the OCS Helpdesk within Molson Coors. You will manage a high volume of transactions via various communication methods including telephone and E Mails for a facilitiesmanagement Helpdesk via CAFM System. Delivering exceptional customer service standards and always delivering customer service excellence. You must be self-motivated, able to work under pressure and able to work under your own initiative as well as being ateam player. Computer literacy, professionalism and excellent communication skills are fundamental elements of this role. Knowledge of Microsoft Office.
**Main Duties**:

- Greeting Visitors and Contractors within the OCS Office.
- To update the CAFM System ensuring that there is a full history on all requests logged prior to closing these in the system.
- To support the OCS Helpdesk, the Coordinator will be performing activities such as dealing with high volume of E Mails, phone calls and general enquiries.
- Ensure that that on all queries the client is always kept updated. Closing the loop on all queries ensuring that a query has been resolved to the client's satisfaction is essential.
- Accuracy and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system.
- To act as first point of contact within the OCS Office.
- Receiving, producing and submitting quotations.
- Arranging site inductions and permit to works for all contractors across the Molson Coors contract.
- Liaising with the OCS Team members to complete inhouse tasks.
- Consumable ordering of Stationery and PPE

**To be successful in the role, you will need**:
An excellent knowledge of Microsoft Office/Excel
- Excellent Customer Service track record
- Previous experience in a call handling environment
- Time Management
- Customer focused
- High Degree of accuracy
- Ability to work under pressure
- Team Player
- Flexible CAN-DO Attitude
- Commitment to achieving results
- Good verbal written communication skills
- Positive attitude
- Problem Solver

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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