Helpdesk Coordinator

3 weeks ago

BurtonOnTrent, United Kingdom O.C.S. Full time

**Main Duties**:

- Greeting Visitors and Contractors within the OCS Office.
- To update the CAFM System ensuring that there is a full history on all requests logged prior to closing these in the system.
- To support the OCS Helpdesk, the Coordinator will be performing activities such as dealing with high volume of E Mails, phone calls and general enquiries.
- Ensure that that on all queries the client is always kept updated. Closing the loop on all queries ensuring that a query has been resolved to the client’s satisfaction is essential.
- Accuracy and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system.
- To act as first point of contact within the OCS Office.
- Receiving, producing and submitting quotations.
- Arranging site inductions and permit to works for all contractors across the Molson Coors contract.
- Liaising with the OCS Team members to complete inhouse tasks.
- Consumable ordering of Stationery and PPE

**To be successful in the role, you will need**:
An excellent knowledge of Microsoft Office/Excel
- Excellent Customer Service track record
- Previous experience in a call handling environment
- Time Management
- Customer focused
- High Degree of accuracy
- Ability to work under pressure
- Team Player
- Flexible CAN-DO Attitude
- Commitment to achieving results
- Good verbal written communication skills
- Positive attitude
- Problem Solver

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

  • Facilities Helpdesk Coordinator

    5 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This position...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-On-Trent, United Kingdom bet365 Full time

    Who we are looking forA Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    3 days ago

    Stoke-on-Trent, United Kingdom BET365 Full time

    Who we are looking forPlease make an application promptly if you are a good match for this role due to high levels of interest.A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.You will effectively assist the UK and Overseas facilities...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-On-Trent, United Kingdom bet365 Full time

    Who we are looking forA Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    Job DescriptionWho we are looking forA Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-On-Trent, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    Who we are looking forA Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the...

  • Facilities Helpdesk Coordinator

    5 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Job Description Who we are looking for A Facilities Helpdesk Coordinator that will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties...

  • Trainee Helpdesk Coordinator

    23 hours ago

    Southend-on-Sea, United Kingdom Adore Recruitment Full time

    Trainee entry level role !!! Career opportunity !!! Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month...

  • Trainee Helpdesk Coordinator

    2 days ago

    Southend-on-sea, United Kingdom Adore Recruitment Full time

    Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month...

  • Helpdesk Coordinator

    3 weeks ago

    Southend-on-Sea, Essex, United Kingdom Adore Recruitment Full time

    Help Desk Co-ordinator Southend, Essex Mon and Friday 0800 to 1700 Tues, Wed, Thurs 08.30 to 18.00 I am recruiting for a full time Maintenance Co-ordinator to join a friendly team in their serviced offices on the outskirts of Southend. This company will offer full training to someone who has excellent telephone manner and experience within a previous...

  • Workflow Coordinator

    4 weeks ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Workflow Coordinator (Out of Hours)** **Stoke on Trent - Hybrid** For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! **What you’ll be doing.** We are seeking a customer-focused Workflow Coordinator to join our...

  • Helpdesk Coordinator 13777097

    1 month ago

    Stoke-on-Trent, United Kingdom Multi-trades Recruitment Full time

    Multi Trades Recruitment are seeking to recruit Help Desk Operatives for a Facilities Management company working in Stoke (ST4). - 8am-5pm - Monday - Friday - £10.42p/h - Weekly pay - Immediate start available **About The Job**: - The role will require you to organise and manage the ongoing distribution of all facilities management work, from customer...

  • Helpdesk Coordinator 13771791

    4 weeks ago

    Stoke-on-Trent, United Kingdom Multi-trades Recruitment Full time

    Multi Trades Recruitment are seeking to recruit Help Desk Operatives for a Facilities Management company working in Stoke (ST4). - 8am-5pm. - Monday - Friday. - £10.42p/h. - Weekly pay. - Immediate start available. **About The Job**: - The role will require you to organise and manage the ongoing distribution of all facilities management work, from...

  • Trainee Maintenance Co-Ordinator

    2 days ago

    Southend-on-Sea, Essex, United Kingdom Adore Recruitment Full time

    Trainee entry level role !!! Career opportunity !!! Helpdesk Maintenance Co-ordinator Southend, Car driver required due to location – Free parking # Mon and Friday 0800 to 1700 # This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly...

  • Contract Support Administrator

    4 weeks ago

    Stoke-on-Trent, United Kingdom Integral UK Ltd Full time

    Contract Support Administrator Hours - 08:00 to 16:30 with 1 hr lunch - Office based, ST1 4NJ with parking Profile Summary An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases,...