Scheduler

7 months ago

Oldbury, United Kingdom SGS Full time

SGS are currently looking for a Scheduler on a permanent basis to be based in Oldbury (B69 4LN)

37.5 hours per week, Monday to Friday, 8.30am to 5pm with 1 hour unpaid lunchbreak

SGS provide the world’s most comprehensive range of certification and business enhancement solutions, powered by the latest technology and digital tools. Our global network of specialists provides the knowledge and expertise to help our clients comply with local and international standards.

Please see below the job description:
Main Purpose of Role:

- The coordination of audits and completion of associated documents
- The efficient planning and scheduling of work load for all auditors in the region including contractors.
- To provide a high level of customer satisfaction, internal and external.
- To assist Regional Managers to achieve business objectives and targets.

Key Accountabilities
- Plan and schedule all required audit visits, to meet requirements within procedures.
- Liaise with clients and auditors when date changes are requested to ensure the visits are still carried out to client, scheme or accreditation requirements.
- Manage the on line scheduling tool so no double booking or gaps appear in the auditors schedules and that work is allocated in line with chargeability targets and to appropriately skilled auditors resulting in improved utilisation, revenue and LC realisation for the region.
- Providing the client with timely notification of the scheduled visit to ensure the client accepts the visit and no complaints or cancellations due to failure to advise as a result.
- To liaise with the Regional Manager with regards to customer care, complaints, meetings and invoice queries to ensure high levels of customer satisfaction are achieved.
- To assist with other Regional offices as appropriate for administrative duties where required to ensure all SSC business KPIs and targets are achieved.
- Provide a support service to the client and develop/enhance customer relationships by being the inistial point of contact for both telephone and face to face enquiries.
- Co-ordinate site IT systems and servers including back up facilities and managing any issues with central IT systems support in relation to KN databases.
- This is not an exhaustive list of duties, which may be varied by your manager in the interests of the business.
- At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
- Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS UK’s Equality & Diversity policy

At SGS we offer a competitive salary along with an extensive benefits packs including:

- Competitive Pension Scheme + Life Assurance
- 24 days Annual Leave (increasing with service) plus bank holidays.
- An additional day off for your Birthday
- Discounted Gym Membership
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Health & Wellbeing initiatives

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