Remote Credit Controller

2 weeks ago


Manchester, United Kingdom Walters People Full time

Global IT business located in south Manchester are seeking to add a remote credit controller to their growing finance team. Must live in the Manchester area for occasional work based in the office.

As the remote credit controller, your role is to collect outstanding debt from a range of customers that trade with the business. You will be allocated a region which you will be responsible to own and collect outstanding debt. You will also deal with any associated queries and disputes raised through this process alongside working towards targets and deadlines in order to maximise cash collections.

Your responsibilities will include:

- Contact customers by telephone, letter etc. regarding the collection of debt in accordance with the company policies and procedures
- Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer
- Work towards targets for cash collection to reduce outstanding debt exposure to the group
- Reconciliation of accounts to ensure statements produced are accurate and cash/credit notes are posted to invoices as per the customers requirements. Work closely with cash allocations department
- Deal with financial queries and disputes relating to invoicing. This will involve speaking to depots and working with depot staff in order to resolved queries in a timely manner
- Build strong relations with customers to ensure excellent customer service
- Ability to identify potential problem accounts, recommending accounts to be placed on stop or legal

To be considered for this role:

- Experience in a fast paced environment
- Experienced Credit Controller with proven track record of collecting outstanding debt and working towards targets
- IT Literate, able to utilise various systems
- Problem Solving Ability
- Excellent customer service & telephone manner
- Good negotiator/communicator
- Knowledge of Open accounts & AS400 based systems
- Experience dealing with a wide range of customers from blue chip organisations to partnerships and sole traders

Global IT business located in south Manchester are seeking to add a remote credit controller to their growing finance team. Must live in the Manchester area for occasional work based in the office.


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